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I booked an extra facility at my hotel but was unhappy, am I entitled to a refund?
The key aspects of your holiday will be included in your holiday price, but there may be some extra items that you wish to arrange which carry a charge. This can include items such as safety deposit boxes or a mini-bar. As these are optional, unfortunately no refunds are available for these items.
More questions about Resort and hotel experience
- I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund? View more details
- I didn't receive the special request on my holiday, am I entitled to any money back? View more details
- I didn't receive the view I was expecting, am I entitled to a refund? View more details
- I had a problem with the excursion I went on, am I entitled to a refund? View more details
- I lost something on holiday - who do I contact? View more details
- I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund? View more details
- Why was there a child in a property that was shown as adults only? View more details
