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I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund?
If coach transfers were included as part of your holiday and detailed on your documentation, then our holiday advisors/coach drivers in resort would have your information. They won't usually leave a hotel without all the passengers. In the rare event that this happens to any of our customers, this should be raised with the Holiday Rep at the airport or by calling our 24/7 holidayline who can investigate and provide a refund if necessary. If this was not resolved in resort and you have receipts for the taxi, then please email them to aftertravelcustomersupport@tuiuk.com and we can review your case.
More questions about Resort and hotel experience
- I booked an extra facility at my hotel but was unhappy, am I entitled to a refund? View more details
- I didn't receive the special request on my holiday, am I entitled to any money back? View more details
- I didn't receive the view I was expecting, am I entitled to a refund? View more details
- I had a problem with the excursion I went on, am I entitled to a refund? View more details
- I lost something on holiday - who do I contact? View more details
- I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund? View more details
- Why was there a child in a property that was shown as adults only? View more details
