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I didn't receive the view I was expecting, am I entitled to a refund?
Pool View
If you booked a room with a pool view and have paid a supplement, you'll look directly on to, or will have a side view of the pool. Please note that if you have not paid a supplement for this room type then a refund won't be due.
Sea View
If you booked a room with a sea-view and have paid a supplement, it may be partly blocked. This may be by trees or smaller buildings, or across a road, but you'll still be able to see the sea. If we describe a room as Limited Sea View - LSV in your room description - this will generally mean that your view of the sea will be to the side rather than directly in front of you. Please note that if you haven't paid a supplement for this room type then no refund will be due.
More questions about Resort and hotel experience
- I booked an extra facility at my hotel but was unhappy, am I entitled to a refund? View more details
- I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund? View more details
- I didn't receive the special request on my holiday, am I entitled to any money back? View more details
- I had a problem with the excursion I went on, am I entitled to a refund? View more details
- I lost something on holiday - who do I contact? View more details
- I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund? View more details
- Why was there a child in a property that was shown as adults only? View more details
