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Travel Information
I lost something on holiday - who do I contact?
On the plane
If you leave something behind on the plane during your flight out, you'll need to contact the arrival airport and ask them to check their lost property. Our holiday Reps in resort can assist you with this if your item has been handed in.
If it's on your flight home, let us know and we'll do our best to track down the item for you.
At the hotel
If you think you lost something at your hotel, it's best to contact them directly to see if your item has been handed in.
On a Cruise
If you leave what we class as a "valuable item" on one of our cruise ships, we can try to locate and retrieve this for you if you contact us via our online form.
We would deem a valuable item to be camera, wallet/purse, jewellery (not costume), mobile phone, ipad/tablet/ipod, spectacles, hearing aids, false teeth etc. Any other items such as clothes, footwear, duty free, beachwear, sunglasses and personal items such as hair straighteners, perfume, costume jewellery would not be something that we would be able to retrieve for you as our ships have limited space on board so certain items that are found are taken ashore and given to local charities.
If we can locate your item then please allow 10 weeks for this to be returned as due to the ships constantly moving around it can take time to get these items back to the UK. Once it is back in the UK then we will arrange for this to be delivered to you.
More questions about Resort and hotel experience
- I booked an extra facility at my hotel but was unhappy, am I entitled to a refund? View more details
- I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund? View more details
- I didn't receive the special request on my holiday, am I entitled to any money back? View more details
- I didn't receive the view I was expecting, am I entitled to a refund? View more details
- I had a problem with the excursion I went on, am I entitled to a refund? View more details
- I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund? View more details
- Why was there a child in a property that was shown as adults only? View more details
