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I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund?
We're sorry to hear that you were unhappy with your upgraded room. If you choose to upgrade your room directly with the hotelier, this won't form part of your contract with us and therefore we're unable to process a refund.
More questions about Resort and hotel experience
- I booked an extra facility at my hotel but was unhappy, am I entitled to a refund? View more details
- I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund? View more details
- I didn't receive the special request on my holiday, am I entitled to any money back? View more details
- I didn't receive the view I was expecting, am I entitled to a refund? View more details
- I had a problem with the excursion I went on, am I entitled to a refund? View more details
- I lost something on holiday - who do I contact? View more details
- Why was there a child in a property that was shown as adults only? View more details
