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  1. Who do I contact if there's a problem with my booking?

  2. Who can I contact with a question about my Marella cruise booking?

  3. Who do I contact if I’ve got a question about my TUI Lakes & Mountains holiday?

1) Who do I contact if there's a problem with my booking?

Before you travel
If you need to speak to us about your booking before you travel, visit our Contact Us page to see the different ways to get in touch.

Whilst you're away
If you have a complaint while you're away, you must notify your Holiday Rep, the hotel management or airline staff straight away so we can try to help you.

When you get back
If you're still not satisfied when you get home, you need to contact our After Travel Customer Support team within 28 days of your return.