2) Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

If you're travelling to the USA, Mexico, Jamaica, Cuba, Costa Rica or Thailand you'll get a Confirmation of Check-in document which you'll need to print at home, instead of the usual boarding pass. This is because of the different regulations for travelling to these countries.

What you need to do
If you've got a Confirmation of Check-in document, it means you're checked-in, with your seat numbers and baggage confirmed. However, you'll need to go to one of the TUI bag drop desks when you get to the airport to swap the Confirmation of Check-in document for boarding passes. You'll need the boarding pass when you go through security.

If you're unable to print the confirmation of check-in document then please your reference number to the TUI bag drop desk when you arrive at the airport, and you'll be given your boarding passes. 

More about online check-in
If you need to know more about online check-in, you can find the information you need on our website.