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  1. What's in my hotel room?

  2. What do I get within my board basis?

  3. Can I pre-book a table in the a la carte restaurant?

  4. What's the dress code at my hotel?

  5. Will I have a TUI Rep at my hotel?

  6. Will a cot be available at the hotel for my baby?

  7. Can I book activities such as Kid's Club at the hotel on my app?

  8. What do I do if I have a complaint whilst on holiday?

  9. What if I want to change my hotel or return flight whilst on holiday?

  10. How do I contact TUI whilst I'm on holiday?

  11. What are Balearic alcohol restrictions and will they affect my holiday?

6) Will a cot be available at the hotel for my baby?

If you'll need a cot in your hotel room, please contact us before you travel to request one. 

Just so you know, we'll add this request to your booking but unfortunately we can't guarantee that the cot will be available when you arrive.

At some hotels, you'll need to pay a charge to use a cot during your holiday.

For some of our family hotels, you'll also see an option to pre-book a cot as you book your holiday online with us.