Aqualand Village

Rude receptionist - ask a question and they just look at you........ One of them said they don’t speak English but nobody else was there? Was told at reception a taxi to Corfu town would be €20 but two people in the bar down the road said it’s only €10? No sports bar No wave tavern 2 food places in water park closed Shisha lounge closed Food in the buffet is disgusting but it’s the only place to eat Not allowed to take drinks into the water park but you can buy drinks inside the water park? This wasn’t advertised online and it doesn’t say anything about them being two separate areas. Over charging for cigs -€4 on the packet but charged over €10 in the hotel shop. Photo booth for the water slides closed? Given a connecting room to a family with a crying baby, woke us up at 6am everyday as we could hear everything. And snoring at night time Our name wasn’t on the paper for airport transfer, was told to get a taxi or next time book with more time as the reason we weren’t on the sheet was because it was a last minute booking. Had to ask another person at the desk and was being stared at from everyone else. No in flight meal offered but people on our plane got one? French rep - Isabella couldn’t speak to us because she isn’t the English rep but told me I’m not nice and why did I wait so long to make a complaint. Tui rep times stated 9-3pm but she said that’s just for french people hahahahahahaha

1 star me as well am afraid. The main reason for this is if a hotel can't even provide your room what's the point we arrived gone midnight the first night to be told our room wasn't ready til the next day when asked what time the next day they couldn't confirm . To be fair the young receptionist lad was really nice but the silly manager Louise just was not interested and wouldn't even come and see us. We were then put in a tiny room as we had no other choice with 1 working bed and one broken bed so 1 bed for 5 people what a joke they think this is acceptable. we asked if there were any more beds and told no. The room had clearly not been cleaned pooh in the toilet blood on the wall broken beds what a joke when we told the manager all she kept saying was how strange never an apology. Luckily we took pictures of it all but she kept saying how strange then walked off and refused to speak to me. We met a few other people who had similar issues with there room not being ready . The next day the manager told me to come at 10 and surprise surprise no room til the afternoon . She also offered us a refund for the night which seemed fair I suppose however we are still to get this refund and doubt we ever will hurry up and reply and do what you promised. Louise she was called. She was so dismissive throughout paying 300 a night I don't expect these issues. So onto the room we were given which was clearly not what we paid for numerous things missing including no bedrooms , couldnt use tv as we had no remote and they had none spare in hotel We were told ha ha. Broken safe . No tea and coffee making facilities . No washing machine . No mini fridge. How can you sell a room listing bedrooms then not have any, it is just a small dividing wall no door , that's not BEDROOMS my picture will show it. On the positves it was kept spotless by the cleaning teams which made the condition of the first room even more wierd . It's a poor quality room very 1980s. Zero luxury . The hotel grounds pools and services are defiantly 4 star but the food and hotel rooms are poor for what you pay. The food while the majority of what they made was nice however I found the nightly choice very limited literally 2 or 3 main dishes and if you don't like it o well you would have to go hungry as nothing else it's in the middle of no where . The Greek restaurant by wave pool went 4 times 3 were really good, I would have been happy to pay extra for it . But one night our last was awful maybe the chef was off. No seasoning. The wasps here are horrendous though . 1 night literally 3 tables including ours had to run out the restaurant as they swarmed the table, very upsetting for children and not a relaxing experience. Some days the wasps were not an issue other days it was awful you literally couldn't eat or drink not a relaxing experience. I have read reviews saying it's outside what can the hotel well lots really they don't make any effort in this area to address it. The drinks o my god absolutely horrendous I only drink sort drinks so what a waste of money had to buy all.my drinks as they were simply undrinkable. I have never seen an all inclusive hotel on site shop so busy selling drinks what a joke. The coke was disgusting . Can't believe you think this is acceptable to serve . Water park fair play amazing and the standard well above the rest of hotel. Entertainers so good legends everyone of them and if not for them would have had a poor holiday. Would I return absolutely not. If i had paid a few hundred then i would accept a few things not being right but paid 4k for 10 nights expect much much better . If they spent a bit modernising the rooms and increased the food variety Could be a great hotel. I know the hotel will deny all.these issues but thankfully I took pictures and will.include a few. And Louise pay up as promised . Final point corfu airport your bog standard shocking greek airport small. No where to.sit and 10 euros for a slice of pizza and warm coke. Every flight delayed standard

We stayed at aqualand resort from the 23rd august until 6the September 2019 , on arrival we were asking ourselves what have we booked ?! We had paid £3,400 for this holiday , and it wasnt what we were expecting !! We got to our deluxe room (which really wasnt deluxe at all) it was clean though , our first few days we complained three times about the air conditioning not working it was on but didnt work !! They gave us a fan and there was already a fan upstairs where my daughter slept , when its 30 degrees at night a fan isnt cutting it !! They kept saying they had fixed it but it wasnt , we gave up in the end as it was clear nothing was going to be done . Bad points - worst all inclusive iv been to , never have we forked out so much money buying cold drinks from the shop as the ones in the outside bar (soft drinks) were warm , wasps surrounding the drinks area and i mean lots of wasps, it was a real issue, food average , there was another restaurant above the wave pool that you had to book , so we did , lovely food , however stayed 20 minutes due to wasps it was horrendous. Iv mentioned the air conditioning in room, also ants in our room, after a while forgot about that though . Good points, the entertainment team were fantastic my duaghter (16) and nephew (12) loved it , the pool area , wave pool and waterpark were clean and we all loved it , enjoyed the evenings the entertainment team again worked hard and it was good , went on some excellent trips highly recommend theos bbq boat trip and the trip to paxos/Antipaxos , wouldnt bother with the blue lagoon one we were all disappointed with that one. Corfu town was lovely and enjoyed a few meals out there. I would say they need to update the hotel , and make some changes to the drinks being colder , and to be available in the bar inside all day not just from 5.30pm , snacks in the evening too , which we have had on all inclusive holidays, to sort the wasp situation as we didnt get them on the boat trips and in corfu town so they’re definitely must be a nest , also to clean the area of cups and food wrappers , we put ours in bins other people just didnt bother which didnt help the wasp situation. Although this sounds like im moaning , we did have a great time and made the most of it , corfu itself we loved , the kids loved it , and had lots of laughs , a bit sad to go home , however I probably wouldnt return to this hotel it would have to make lots of changes, but definitely would return to corfu .