Movenpick Resort & Spa Jimaran Bali

We got a 1 night voucher to stay here from a lucky draw. From the booking, they handled it professionally. I was asking them to arrange the birthday celebration for my Husband and as we arrived there, they upgraded our room. They served the chocolate break every day at 4 pm and also a buffet breakfast with various type of food. They also helped us when accidentally we left our stuff and when we went back to check at the other day, they returned them in just a minute.

This was our 2nd stay in Movenpick with the family. We first stayed here a year ago in November 2018. This recent stay highlights the positives and big negatives of this hotel. Positives: 1. Great pool area for kids. Lots of options and perfect for kids of all ages. 2. Kids club is huge with amazing staffs. Guests receive 4 hours of free kids club every kids each day. However, I would suggest copying what Padma does amazingly well, and that is limiting the screen time. Have a scheduled movie session rather than running it non-stop. 3. Location is great for family, with lots of dining options within the Semasta area. Wahaha was a great highlight for us, serving amazing pork ribs (better than Nuri's), to the Korean dessert and the tasty Gaya Gelato. Most vendors also offers 15% discount for hotel guests, make sure you bring your hotel card as a proof. 4. Hotel bedding, especially the pillows are the best we had in Bali. 5. Life guards on all corners in the pool areas. 6. Hospitality rooms provided free of charge (1 hour booking limit per room booking, book beforehand). This helps us to freshen up before our trip home. 7. The check-in staff, guards and valet are great. Downsides: 1. TERRIBLE Breakfast. Just so poorly managed, under-staffed, dirty dishes left on tables for way too long, poorly maintained juicer (smells badly) and terrible bland foods options. I would suggest offering less variety, but provide much better quality. Definitely not a 5 star worthy in execution. Never seen the head chef or management patrolling the breakfast restaurant during our 4 days stay. The salt grinders on all tables are filled with normal table salt. Making it unusable. And due to the humidity, the salt basically caked-in and blocked. The traditional Balinese/Indonesian 'cakes' were re-served again multiple days even though they have became hard and un-eatable. Most of the staff here are nice and tried their best to be helpful, however its just so badly managed (under-resource, no oversight, no room leader to instruct and set examples). 2. Pool cabanas are now for hire only. Last year all pool cabanas are free for guests to use. And now suddenly all cabanas are off limit unless you pay extra to use. During all 4 days that we stayed there, we only seen 2 cabanas used for less than 1 hour each on the Saturday only. The rest of the time it lays empty and unused. It make sense to do some traffic management during peak season, but during low season it doesn't make sense to blocks out all cabanas for hire only. Overall, this is a nice hotel for family only. Think of it as the modern Hard Rock alternative. However we are seeing a noticeable decline compared to our previous stay. Quality of service is inconsistent, and not in the same standard as other 5 star hotels. Imagine this as a 5 star facility, with a 3 star management.