Ambre Resort and Spa

My wife and I had an enjoyable 13 night stay at this delightful hotel during this time we did experience one or two problems but on the whole the hotel and staff were excellent check in with the customer relations team member Saheed was prompt and efficient room was clean and tidy if a little dated staff throughout the resort are a joy special mention must go to Vishnu at the pool bar an absolute gem in the H & H lounge the staff were also excellent Kevin and Atrivahl were highly efficient and a credit to the resort management Now to one of our problems before booking i enquired via email if the hotel was able to cater for a coelliac sufferer who required a gluten free diet we were assured that this was not a problem the email was forwarded to the relevant staff problem solved or so we thought on our first night we dined in the buffet restaurant upon enquiring what food was available the chef pointed to 2 items and that was it no real customer service no interaction NOTHING apart from a point of the finger !!!!!! . Fast forward 24hrs and a totally different reaction in the Italian restaurant and i have to say Kamlesh and his team couldn`t be more helpful special mention must go to Wendy and Ravi our servers most evenings professional courteous and highly efficient a credit to their profession by the way the food was superb and very well presented. In summary an enjoyable stay only let down by the poor service in the buffet restaurant the only other things hard to understand were our room was only supplied with 3 hangers this meant a constant battle with housekeeping for the use of an iron and ironing board when as i tried to explain numerous times if we had more hangers then we would only need the iron once instead of every night , also as the hotel`s occupancy rose there was a shortage of sunbeds both around the pool and on the beach we found it hard to believe but beds were being reserved from 7am !!!!!!!!!!!

Located in Palmar, on the east coast of Mauritius, Ambre hotel lies along a beautiful and sheltered sunny bay. Its magnificent white sandy beach, almost 700 metres long, faces the turquoise waters of a lagoon in the Indian Ocean. This inviting bay is perfect for swimming and discovering a rich marine fauna. The elegant and colourful guest rooms, most with sea-views, are scattered in the heart of the tropical vegetation of the sumptuous gardens. Ambre hotel is less than an hour drive from the airport and Port-Louis, the capital. It is only twenty minutes away from île aux Cerfs.