Palais Aziza

Aziza Palais and Spa We had booked through BA in the UK 2 days earlier and had selected a Pavillion Room which is a separate villa, there was much confusion on arrival as they didn’t seem to have details of the room selection and we stayed in a junior suite for the first night. This was more than lovely and we would have been happy to have remained there. The front desk manager very kindly organised complimentary hot oil massages in the Spa to compensate, these were very nice. Both pools were too cold to swim in. Great food but when busy it’s understaffed though when its quiet food can still take an age. Waiter was very grumpy on our arrival night, seemingly as we hadn’t booked. He was under pressure and stressed but charming for the rest of our stay. Great barman Hassan, cocktails great Alcohol pricey but similar to 5* hotels in other parts of the world. Breakfast buffet was very good plus eggs cooked to order. Free hotel Shuttle at 10 every morning was very useful. This is not comparable to a 5 star hotel in say Dubai but certainly better than a 4 star hotel in many places. A lovely property and very comfortable. It is a pity that it doesn’t have the efficiency essential to give the continuous high service levels you might be expecting as it is is promoted and priced as a five star hotel. Best to manage one’s expectations in advance - it does have very nice willing staff but things are sometimes quite haphazard. If there was a good deal available I would certainly return.

A haven from the madness of the Medina. Very chilled atmosphere, with really friendly and helpful staff. Shuttles into town and excursions if you want them - great place to spend an afternoon in the sun/shade after a morning of sightseeing. Plus peacocks. And fabulous food, albeit at UK restaurant prices (alcohol available but expensive).

We stayed last week after booking at short notice. Were upgraded on arrival but the suite felt like it hadn't been used in a while and was oversized for 2 people. After the first day the shower ran cold for two mornings and one evening before being resolved. Not what you need to deal with in a decent hotel and no compensation offered. The room was equipped with a Nespresso machine but supplies weren't replaced, regardless of asking, and neither were toiletries. We were taking a few days break to relax in a comfortable hotel and would have expected these details to be taken care of without our input. We didn't have the energy to persist! This hotel could make more effort.