Palladium Hotel Don Carlos

Left this review hand written with the hotel and was assured by the desk staff that the manager or other staff would call me or email to discuss or at least acknowledge us with a response. Several months later and we have had no response. Not what we expected from this Four star hotel We saved for months and paid a vast sum for this all inclusive hotel. All funds spent but felt confident in that we made the right choice based on other reviews. We work very hard for our money and just wanted to feel relaxed whether by the pool or out and about. Didn’t plan to do anything too tremulous. Booked Ibiza expecting relaxed very chilled house at least a few nights or days around the pool. the music in the hotel didn’t reflect this at all. If you closed your eyes by the pool you could have been at buttlins in1975. Chilled popular music with slow tempos and relaxed moods would be good but this hotel played Elvis Presley and Buddy holly type music everyday..the best of this was phill Collins but still this was a Very Major disappointment I think this hotel thinks if your over 50 you want this old time music. But this is the music of our parents lol. Towels should be available everyday without excuses. Reported this several time but the poolside attendant and the reception team but they blamed the van drivers or just other people instead of actively trying to resolve the issues... We booked the hotel due to it having a gym... the gym although small had about 6 machines. Four machines not working for more than half of our stay. Reported this several times but then gave up. Four star snacks consisted of cold pizza or a sandwich or fruit. Very poor. The dinning room food at. breakfast lunch and dinner was good... not brilliant. Four star should start with comfortable pillow for the beds and a whole double or king bed not two singles pushed together that gradually separate during the night. Thus making it very uncomfortable for couples. Cocktails not resembling anything you would get in a normal bar.. ie the Pina Colada’s were made with pineapple juice and rum... no coconut cream or coconut milk. Several other branded drinks on free flow supply and were genuine ie Baileys. Everything felt better after a drink. Luckily did see a lot Of places in Ibiza on this trip. The hotel however was Such a disappointment for a first time visit to this island. We will stick with brands such as SENTIDO next time

We had a great time! Excellent rooms and outstanding service! The crowd was a bit older than expected...however, they were having just as great a time as we were. If you’re looking for a quieter, yet fun place to enjoy Ibiza (without the annoying stereotypes of Ibiza), this is a fantastic option! In fact, the town is named “Siesta”.....so it’s really laid back!

Good food, accommodation and staff. On the beach and close to town. Very clean. Entertainment every evening, mostly fantastic professional bands. Enough sun beds for all guests. Upgrade to a suite for that little extra luxury.