This beachfront place comes with a massive lagoon pool and a pair of restaurants. There’s lots here for children, too.
This place wins points for its location. It’s right on Alcudia Bay, a sandy beach you can access directly from the pool area. It's just a 15-minute walk from the centre of Playa de Muro, too.
The hotel has a huge, winding pool at its centre. And for children, there's an animal-themed splash park. When it comes to dining, there’s a choice of places, including an à la carte with sea views.
TripAdvisor Traveller Rating
Based On 2562 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Sandwiches, fruit and ice-cream for children.
Facilities ► View all
This is the main restaurant for lunch and dinner. As well as the buffet, there's live show cooking. Highchairs are also available.
2 outdoor pools
Sitting side by side in the grounds the pools are surrounded by terraces laced with sunbeds and parasols.
An exciting splash pool for the kids with colourful slides and tunnels to explore. If relaxing's more your thing, sunbeds line the pool. Towels can be bought at the gift shop.
Rooms ► View all
Twin Room with Balcony
Twin rooms are light and airy - air-conditioning is provided for you too. You'll get some outside space too as there's a balcony. And there's a bath with a shower. Rooms are also available with a limited sea view.
Twin Room with Limited Sea View and Balcony
There's plenty of light in these modern rooms - there's a set of double doors out to the balcony that lets in lots of natural light. If you're looking for some outside space there's a balcony with a limited sea view. The room is fully air-conditioned too.
TripAdvisor Reviews Show more reviews »
This is our 2nd visit to this hotel. Sadly we would not return . Positives good location next to sandy beaches . Staff friendly hard working . Negatives rooms looking tired and worn but are clean. Now the food it was cold not once did we manage to get a decent meal flies around food had some meat so this will be our last visit to the hotelMore
think twice before you book !
having read many good or excellent reviews we booked this hotel expecting to have a good time. Wrong - stayed for two weeks and the second week things just got worse and worse...food, luke warm, often raw meat being served with cooked, unable to eat vegetables as meat and fish products inserted into their cooking!, flies everywhere and foods products removed as hotel ran out of things and when asked told 'no more, end of season!'. Simple things like pot of natural yogurt, some dates etc. Air conditioning worked fine for first week then switched off next week at management discretion so sleeping with door open and bitten by mosquito's. And if you like adult time in the evening forget it..come 11.30pm you are told to finish and go inside as staff lock the hotel doors and stop serving, if you want to finish your drink excepted to sit in reception with it on dirty, ripped and shabby sofa's. TV's signal randomly switches off, bedrooms small and dated and bathroom will flood due to poor shower design, and toilet that runs 24/7. The good bit... on the beach and staff friendly, really work hard and what they have is kept clean. Even so, i would never recommend this hotel to any of my friends and family. Tip - avoid being placed at back of hotel if possible - rubbish stacked up smells, broken furniture dumped around the back and you will look out on dirty flat roof and the apartments lines of washing!More
Not a 4 star hotel
First impressions of this hotel are very good. The hotel is very clean and the lobby is impressive. Staff are very helpful and attentive. I was glad that my request for a higher floor overlooking the pool area was seen too. Rooms were very dated and the shower is strange as there is a design flaw as the bathroom floor is on the same level as the shower floor which meant it would flood as the shower door would also not close properly. The location is fantastic if you are a beach lover as the beach is only a few steps away. There are not many bars and restaurants nearby although Alcudia was only a 15 minute bus journey away. My biggest flaw has to be the food. I never had a proper hot meal throughout my stay. Even if I turned up early for dinner the food was always luke warm at best and you could see flies in and around the food. This occurs in both of the hotels restaurants. I am not sure why so many people rate the food (must not have standards). Food was also sometimes undercooked. I am not the only one who thought this as many guests I spoke to young and old had the same issue. The food is plentiful and they try to cater for all tastes.The entertainment did not really cater for adults but if you have kids they will enjoy the animacion team. Overall, I did enjoy my stay in Alcudia although I would not be returning to this hotelMore
Very hard to be objective
To start with Pama airport put us in a bad mood, 1 hour to get through custom's can live with that but then another nearly 2 hours for luggage to get through. Other flights from shall we say countrys where this Island is catering for their luggage was there before the customers. Also the TUI reps were not forcoming with any information at the airport and just told us which bus number to look for, and if it had been for the bus driver who's English was very good on where we were going and in what order as the reps were not interested. Having said that the reps at the hotel were very good. Check in at the hotel was extremely good because of our delay at the airport the reception lady recommened us to go for lunch before the restaurant closed which was much appreciated. I must also thank all the reception staff who were helpfull and were always smiling when ever we asked for help. The rooms were a bit on the small side but ok for our needs and the shower was great. The bed was very comfortable and I have not slept so well on holiday for a long time. The room was kept extremly clean the whole time and a thanks to the cleaners. Now for the hard bit I will try not to be to English about this bit. The hotel and all the surrounding area's are geared for the German people and the food at the hotel was not as Spanish as I would have liked but all about the German's. They rule the roost at this hotel and will do everything to make sure they are first at everything and will shove anyone out of there way and are very ignorant. This is not the younger ones who were good fun but the older generation who were and still have a chip on their shoulders. I dont think this is the hotels fault and cannot blame them for catering for them as it is business after all. Even along the towns beach front restaurant's the menu's for a lot of them were in German. I cannot finish on a bad note so the staff at this hotel are a credit to the company they are very hard working and always smiling, they keep the place spotless. Bar staff are very efficient and a good laugh. Would I recommend this hotel ????? No sorry I would not and would not come back again.More
Not 4 star poor service would not recommend
After a week cruising I was looking forward to another week of great service. Well it all went wrong from day one. The first room I was given my view was a dirty flat roof and looking at the villa across the road washing. When I went to reception I was informed I had booked a budget room. After paying over £2,000 I don't think so. Then I was told if I paid another £168 I could get a room with a better view not willing to do this they gave me a room higher up but my view if I looked down was still the same dirty roof. I found some of the waiting staff very rude and not helpful. The vegetables were overcooked and luke warm as were some of the meats. The only food hot was what was cooked on the grill. There were many other things that did not rate this Hotel as a 4 star. The furniture in the reception area and Lounge were torn and very shabby I would not recommend this hotel. I have taken photo and reported this to my Travel agent. The only thing I would give this hotel 100% is its spotless clean. Lovely Island but this hotel let me down badly.More
Items marked with * incur extra charges which are payable locally