With Santa Ponsa’s beach across the road, and bars, restaurants and shops on the doorstep, the Portofino Sorrento Apartments are in a handy location.
This place is just across the road from the beach, and a short stroll will take you to a choice of restaurants and bars. And Palma can be reached in half-an-hour by bus.
The pool has a section just for kids, and there’s a bar just footsteps from the water’s edge. Plus, you get a balcony or terrace with every apartment, along with a kitchenette and lounge area.
TripAdvisor Traveller Rating
Based On 472 reviews
- Official Rating
Food & Drink
Facilities ► View all
There's a large pool, surrounded by sunbeds on all sides.
You can grab a refreshing drink whilst relaxing by the pool.
A section of the main pool is put aside especially for the children.
Rooms ► View all
2 Bedroom Apartment with Balcony
1 Bedroom Apartment with Balcony
TripAdvisor Reviews Show more reviews »
Don't Book this Hotel
Arrived at Hotel to be told there was no room for us despite having booked in March and fully paid ,very rude receptionist no help at all ,moved us to sister Hotel ,no manger to speak to,unavailable until next day ,sister Hotel a disgrace be very vary of booking this hotel,More
Great sized rooms
This hotel has great sized rooms, we came with our 10 month old daughter who loved running around the spacious lounge. The beach is right across the road with crystal clear water which was great for taking our daughter in, there are lots of shops and restaurants within easy walking distance and if you venture to the other side of the beach (about 10 min walk) there are lots more shops, restaurants and bars. Staff were brilliant and extremely helpful all the time, hotel was kept very clean and tidy, would definitely recommend this hotel to family and friends.More
Arrived at the Portofino Apartments on 28th sept to be told we are to stay in other apartments for one night and return the next day. We were sent to the Jaurdin Playa Del Mar which are across the other side of the bay near the square. Upon arrival the staff wer very friendly and helpful. The room needed serious updating but the view from the balcony more than compensated. The view was beautiful overlooking the pool and the sea all around. The day after we returned to the Portofino. One person on reception, took ages to check in. To get to the rooms there was a lift to the pools then a steep ramp to ground floor rooms then if on upper floors a lift that didnt work so more stairs to climb. We paid for one of the newly refurbished rooms. Upon entry i was impressed at how spacious they were but was soon disapointed at the llack of simple kitchen facilities ie making a coffee. No kettle, had a perculator that just didnt warm up, tried to boil water in a pan on the hob, hob rings didnt get hot enuff so resorted to using the jug from the perculator filled with water boiled in the microwave just to simply make a cup of coffee. Portofino apts have 2 small pools, no bar around the pool, more like a shed with a hatch serving overpriced snacks n drinks. No restaurant, nothing. Absolutely solelese and lacking any kind of holiday atmosphere. My advise to anyone that gets turned away from portofino to alternative accomodation is to snatch there hands off and dont go back even if it is the Deya. Ignore previous bad reviews abt the Deya, i checked it out whilst i was there and would have stayed at there anyday rather than the Portofino.More
Lovely staff, nice pool and an amazing location! Lots of sunbeds to choose from, never had any troubles getting a free bed. Lovely bar n supermarket on complex to save leaving to get drinks, very tasty cocktails. Sad to be leaving xxMore
This complex needs to be pulled to the ground needs a complete new face lift ,I personally wouldn't recommend this place to no one other than a leaving very party group from the first moment we set foot into this awful place we where met by a fairly nice Dutch lady whom tried her best to be friendly and just doing her job......on arrival we have to fill in individual forms that was required from each family member in our case family of 6 people had to fill these out including our 8 year old daughter whom can just about read and right first time I have ever had to do this other than one of us, or hand over passports for 24 hrs .......we then asked what floor we where on and her response was the 7th floor I explained to her that I had requested a lower floor with pool or sea view and I explained to her that I had only two weeks prior to traveling had surgery and was still in a great deal of discomfort and the lady explained that the hotel was fully booked and wasn't possible at least until the next day ,and that then she would try move us to the lower part of the building but this never happened,we also asked for a remote control for TV in which she asked us for €20 per person staying in the room including the child which would have cost €120 for the week with no refund so we explained we were not willing to pay this that it was a ridiculous set up and she said that since changing hands the hotel needed this if we wanted to watch Tv , we booked this hotel only recommended to us by click and go holidays whom boasted about the on site gym which was no longer opened due to the hotel not been able to afford to keep it open we learned on check in , two lifts up and a ramp the size of a small mountain this place is very unstable for the elderly,people with small kids or buggies or with disabilities shocking and the lifts are a complete joke max they hold three people and if your heavy in build only two depending on weight they won't move ......the pool areas where so badly run down it was horrible and we never got to use this area due to the dated area at the poolside lucky enough the beach was directly across the road from us other wise the holiday would have been a nightmare.....when we arrived to our two bedroom apt on the 7th floor we should have had enough beds to sleep the 6 of us instead we had 4 beds no extra bed linens I went to desk to complain which was a nightmare to make my way back dwn they reassured me if I was going out by the time we arrived back it would be all sorted talk about bad management 👎we hadn't even hotel toiletries or toilet rolls two days into our so called family holiday even after complaining I had to keep at them to sort out the sleeping situation so finally it was sorted but took two days to do so ,we had no warm shower water for two days no mirrors of any description in the apt other than one small bathroom mirror ridiculous no shower doors so when you took a shower the entire bathroom would have a flood that managed to go out into the hall area,and had a cleaner in once and the day of checking out they wanted to know if we would like our room cleaned it was a complete joke we had our towels changed twice only because I went to desk and got them as we where not getting any left in our room even dwn to the toilet rolls we had to go to desk in middle of the night asking for toilet rolls as there where 6 people in the room and had none left by cleaners worse experience of a holiday that was supposed to be our last family holiday together due to two of the kids loving away .........ideal location such a shame this place could be an amazing hotel under new management and obviously with a whole new revamp, we never experienced as many complaints on a daily basis shame because it's set in an ideal location surrounded by some fabulous restaurants my advice to anyone thinking about traveling or staying in this particular hotel would be stay away !!! I'm so angry that we never got to make use of the hotel pool etc we had to use the beautiful beach every day for 7 days and basically where told by the staff it was out of there hands the hotel no longer had the funds to do anymore with the place , during our 7 day stay the hotel had a huge number of young adults staying here to training to be holiday reps they took the entire pool area up first thing in the morning and partied hard until the early hours on arrival back from there night out we complained also about this but went on Def ears they where making money and didn't basically care about the families here, this entire complex needs to be pulled to the ground badly never again would I return here I think it's a shame as I mentioned already it's in a fabulous location of santa ponsa my advice keep clear on a better note santa ponsa was beautiful weather amazing will definitely return to santa ponsa but most definitely not this Accomadation worst holiday experience ever as far as Accomadation goes 😡👎More
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