SBH Costa Calma Beach Resort

Nightmare!!! Poor service. We were 10 people we could not conect tables to eat meals together. Also, the food was so bad that we ate outside of the hotel. The hotel clients target is mainly Germans 70 plus. The rooms smelled like lysol. I honestly advise against !!!! Worst vacation ever!

Very nice hotel direct on the beach. Everything was clean and we feel comfortable. Maby the room need a renovation (bed and furniture). The restaurantstaff was very kind and helpfull and the vicemanager (Daniel) was very freindly.

Before we have arrived to the hotel I emailed SBH Costa Calma Beach Resort and requested quite room, as I am light-sleeper and can’t take any rest if there are people walking by next the room door. What have we had? Room opposite main lounge! I do appreciate it was just a request and if there was no better option , we have been given available accommodation. Upon arrival we have not been provided with any information about where to find restaurant/pool etc. Had to figure it out ourselves in the middle of the night [ arrived after 8.20 pm]. We only discovered a ‘la carte restaurants because we were advised by other hotel's guests, not staff. Air-con at our room was not working, I reported the issue to reception immediately  and been promised it will be fixed in next 15 minutes. This never happened , despite I have been going to reception every day repeated myself. We were not able to lock balcony door, lock was broken. I have reported it again a few times with the exact same result. There were also hundreds of small bugs [ flies?] in the room and in the bathroom , which I complained about to the reception, and yet again nothing has been done about it. My husband has recorded these insects, so we can provide the video. Room's furniture was scratched all over [ photos taken, can be supply if needed] , hairdryer was broken with exposed wires [ photos taken, can be supply if needed], blankets provided had holes [ photos taken, can be supply if needed]. Our room meant to be double, while it was twin with two beds put together, and with garden view, while we had a view to the restaurant’s roof and no garden at all. Heated pool was freezing cold [ didn’t risk swimming and getting a cold ], food was very boring and pretty much the same every day. Coffee machine was mostly broken, so no tea or coffe for breakfast. Also, not hot drinks provided with lunch and dinner!!!!! Disco bar Garbi, as per JET2  website, should be open between 5.00pm and 1.00am, while it was closed at 11pm  Bath towels provided were in terrible condition, can safely say would be only good enough to use for drying floor, not to dry my body.. Some of the sockets in our room weren't working- once again reported and never fixed We have also booked jaccuzi and sauna in the SPA [we have to find out ourself where was located] , but jacuzzi was cold and lady who works there said it is a technical issue and she cant fix it. Moreover, she wouldn't even say when it will be OK to use the facilities again. Very helpfull    But the worse is yet to come, while making a tea in the bar downstairs I discovered huge insect inside tea bag's box. Spoken to member of staff and been told it is normal . I took some photos and recorded a video, which can be provided if needed. Also, would like to mention the fight between guests at around 2 am in the night from 29th to  30th of December. I must ring reception and asked them to step in, as drunk guests were smashing glasses, throwing over chairs and swearing for over 2 hours. To my best knowledge both of the guests were taken by the police after my phone call, but the man working in the reception didn’t seem to worry too much and care about his guests safety.  Overall experience was awful, we paid over 2000 £ to spend a week in the hotel, where guests aren’t important and without any holiday provider’s representative. This is not 3 star's hotel, it is not even 2 star's!!  We have been traveling in years and never before came across such a bed experience . The only bright side of our stay was the entertainment ! well done animation team