Costa Calero Hotel

We’ve been looking forward to going to this hotel for a while as we always visit the resort when we go to Lanzarote. Unfortunately we were very disappointed. The 1st room we were given was tatty, stained and needed a deep clean. Even the complimentary toiletries had already been used! No apology. We were offered another room (junior suite) but had to pay an additional €300 for 5 nights ( when we originally asked it was €75/ night) reception is the ultimate up sell. Even a bathrobe was a deposit plus a hire fee per person per night! Even in a junior suite there were no additional facilities, one squeezy bottle of product in the shower for shower gel/shampoo! Unusually there was cologne and body moisturiser and a comb. No tea making facilities, no iron, and the hairdryer had to be squeezed to work!? We were half board, but the resort is mainly all inclusive. On top of which they then like to up sell to prestige all inclusive which I was told offers better service and other extras ie cordoned off areas for prestige customers only, lounge area for prestige customers and a separate section of the restaurant. I’m sure the few prestige customers were happy with these extras but I felt it was divisive and my experience was one of a second class guest. I would not recommend this hotel to a friend.

Stayed here with our friends early october for 10 nights. We normally stay in apartments so our first visit to a hotel but we weren't disappointed. Staff were amazing couldn't do enough to help, especially the restaurant staff. We went Half board and the food was lovely (not sure what people expect reading some reviews). A short walk to the marina and its Absolutely stunning down there, plenty of bars and restaurants to choose from, yes it's up hill going back but take your time and you'll be ok it's only about 7/8 minutes back.. Pools lovely and very clean, rooms spotless and cleaned every day by the lovely Esther. (Thank you) The only negative I had was the sea view which we paid extra for it wasn't much different to most rooms in the hotel. Plus the concrete wall separating apartments, for some that's great for privacy, but with friends we couldn't chat to one another we had to shout over the wall 😂.. Overall we loved it and will be back..

Me and my girlfriend stayed here for a week bed and breakfast. We found: - the room not to the standard of other 4 star hotels. Two single beds pushed together... - the spa and gym was good and seemed relatively new. - the breakfast was pretty average. It was incredibly busy no matter what time we went down. - really liked the pools, you can do lengths in one chill out in another and the kids pool for the kids. - the room was tidied and clean whenever we were out although we often put up the do not disturb sign as it didn’t need doing every day. Overall we enjoyed our stay, potentially would stay there again due to the location but felt we payed a bit over the odds for the hotel. James