Just a short walk from the beach, El Duque teams stylish interiors with 2 big pools.
This place has plenty of style, from its smart marble lobby to its contemporary bedrooms. It also has 2 pools – one of them heated. Theme nights at the buffet restaurant keep the menu fresh.
The hotel is less than 10 minutes’ walk to the manmade, sandy beaches of Playa del Duque, and there’s a little shopping complex right next-door.
TripAdvisor Traveller Rating
Based On 915 reviews
- Official Rating
- Lifts: 9, 1 in each building
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee.
Buffet breakfast and dinner.
Facilities ► View all
2 outdoor pools
There are two pools, and one is heated in winter.
International buffet restaurant
With themed evenings. Highchairs are available on request and gentlemen are required to wear long trousers for dinner.
The entertainment programme boasts a large variety of activities that changes each week. You can expect quizzes, bingo and cabaret nights.
Rooms ► View all
1 Bedroom Apartment with Balcony or Terrace
1 Bedroom Apartment with Pool View and Balcony or Terrace
TripAdvisor Reviews Show more reviews »
Family of 3, two weeks all inclusive
For the whole two weeks it was like a building site, no kids club as they were fitting a new roof, there was welding, hand grinding and then the smell of paint and then more welding etc. The activities were poor, dartboard nailed to a tree by sun loungers, pool table broken and table tennis net token etc. The TUI rep was a waste of time, she thought there was 4 children enetertainers on site, there was one and he refused to be with the children in a room on his own ( I don't blame him). I sent photos and videos and apparently they think it was exceptable for sharp wire to protrude through on a child's climbing frame, it was letter repaired with insulation tape. My advise is to avoid at all costs.More
Air con air con air con
Good points. Food was good. Drinks normal all inclusive type. Location fine. 10 mins stroll to the excellent beach. Staff friendly and helpful. Pools where good. Not so good points you need air con in your room(only some rooms have). Booking out at 12 on the day of departure. I paid for 7 days but only got 6 and a half. More
Spent a week here in June 2017, looked at the info & pictures, when arrived we had been put on the top floor of the block above the restaurant, ok there was a lift but not working, next we quickly dropped cases in rooms because restaurant was closing in 20 minutes, food was ok as there wasn’t much left, went to rooms to unpack again lift not working. nice rooms with ac, kitchen, lounge ,& large bathroom, went to reception to to ask about different rooms as I had just had a full knee replacement & my sister @69 had just had a hip replacement, which meant climbing 6 flights of stairs every time you wanted to go to the room, so we wanted a Lower floor or a working lift, no one there to help, went to bar only one person serving, beds nice & comfortable, next morning went to breakfast all good what can you say about breakfast, went to welcome meeting listen to info & then to talk to rep, explained about the rooms & asked if it was possible to move, she checked but hotel was full, told her about the lift not working by the restaurant, she was going to look into it, behind reception there was a quite pool but no shade & no bar working, nice size pool, service at the pool was slow as the only person there to serve had to finish his work in the restaurant first, you could get coffee or tea if you served your self. We were all inclusive for a week & food was quite good sometimes a little chilled, could have done with microwave’s but as only there for a week, we would make do, spoke to rep later that day & was told that the lift was out of action, during the day there was nothing, I mean nothing to entertain you, like any games, the kids did have an area above the pool for them but this was only manly for the very young, outside the hotel was only other hotels, a small amount of shops & little else, if you wanted to go t the beach it was about a 25 to 30 minutes walk in the heat of the day. On the eviening of the 3 day we where told that there was a second lift at the far end of are building by the cleaning maid, but it was very small & quite a walk up the hill to get to it. You could go up via the back of the bar, but again before reaching the lift you had to climb 4 sets of stairs. Found the rep outside the reception waiting to do another welcome meeting & asked her again about the lift, she spoke to the reception who told her that Hadn’t used the lift by the restaurant for nearly a year & the same reason was given for the second bar by the quite pool, not enough staff, for us there was no enough things going on at the hotel or outside to warrant us ever returning to this area, in hindsight we should have payed more & gone to playa das America, but for a week that would have been over a thousand each,sorry but don’t rate this hotel at all.More
The good the just ok and the let down
The Good ..... On arrival we thought this place looks nice and tidy, No problems with check in just not very well sign posted to find reception. We booked a pool view room and that's what we got nice room shame we had no air con it was spacious and clean no issues at all with the room service clean towels every day. We stayed in Block H room 103 some of the rooms have bigger balconies with sun loungers and chairs. The pool area is very clean and plenty of sun loungers we only used the large pool area, the loungers were locked up until 10am so some guests who liked to chill earlier by the pool had to wait not an issue to me, the pool area closed at 6pm again to an issue to me. Very friendly staff, I must mention Javier Perez one of the best bar tenders I have ever had the pleasure to meet always a smile and a chat shame he wasn't working when we left the hotel it would have been nice to say it to his face. Just OK.... for us the location was a little out of it, some of the hills on the way back to the hotel made the legs work a little too much. El Duque Beach was a 10 min walk down hill and was nice and clean. Torviscas Beach was about 15 min walk this has more shops and cafe's and a nice walk way along the front of the beach. Puerto Colon/San Eugenio is about 25 mins walk, a taxi back is 4 euros takes you back up the hills. The Let down .... I will eat anything but the all inclusive food was the poor I would go as far as to say all the years I have been going all inclusive this place would come the lowest in my opinion, you could not put a meal together most of the time my wife had chips and pizza because she is not willing to mix her food, the lack of cooked vegetables was the issue to me, my plate was filled daily with a lamb chop or small steak, bit of fish, and chicken and chips if I could face them again. We ended up eating out for our evening meal, but its quite cheap so I enjoyed the changed. Note. this place is more like full board with drinks, as there is no snacks when the dining area is closed unless you pay for it, no nibbles at the bar area ( nuts or crisps ) Word of warning when you take your cases to reception at the end of your holiday to put in the holding room they will take your bands off, it states you have all inclusive until 12 but our bands were cut off once we left our room at 10.40, we did not want to pay the extra 10 euro each to continue the all inclusive as we had no intentions of eating in the hotel that day.More
Pity about the Reception Staff
After reading some of the negative reviews about El Duque Apartments I didn't know what to expect but..... I was pleasantly surprised. I went by myself just to catch some sunshine, before the British Winter started and was glad I picked this place. Arriving late at night, 11o'clock, by Taxi, I was, unknowingly, dropped off at the rear entrance but there is a buzzer. and was let in. Reviews about how difficult the reception is to find are silly as you only have to be bothered to LOOK. The Receptionist was rather ill mannered and, after a long and sressful journey it would have been nice to be welcomed with a smile (you only have to curl the sides of your mouth upwards). Anyway, I got to my room and it, and the view were lovely. Everything in the complex had closed for the night so I went for a stroll around the block just to get my bearings. It was a very quiet and pleasant area. Breakfast was breakfast but beware, as soon as you leave your table to fetch another coffee or juice, the table is cleared and set up for the next diner. This is the same at lunch and dinner. Generally, at lunch and dinner the food is good and there is a splendid choice of it. The bar staff are excellent and make you feel very special, thank you Pedro and Javier, and they very soon remember your name and even what your drink is. Excellent service. On the whole its a very nice place to be. However the staff at Reception seem to be very unhelpful and rather rude. Upon asking for directions, I was given a map. He marked where we were and marked where the other place was. No words spoken. On day of departure on handing my door card in another guy pointed to my wrist band and picking up scissors he made a snip snip noise. Perhaps it was his droll sense of humour but really just bad manners I think. No goodbye or have a nice journey. Very poor service. Would I go back? No. Its a very nice place, however, very few people were mixing. I think because there were obvious cultural differences between the Brits and other nationalities there and there was no stimulation to allow these barriers to break down a bit. If there were games or some of mixing together then it would have a happier feel to it.More
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