Crazy Reindeer

!!!!! +

InLevi, Lapland

TripAdvisor Traveller Rating

Based on 763 Reviews

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ABOUT THE HOTEL

Official Rating
Free Wi-Fi

Crazy Reindeer is close to the slopes and full of pampering options, so it offers relaxation and get-up-and-go in equal measure.

You’ll find this cosy retreat about 10 minutes’ walk from Levi. It’s well geared up for thawing out, and comes with communal snugs with crackling log fires and plump leather sofas.

There’s a choice of bedrooms at Crazy Reindeer, including family rooms with a private sauna. And, if you've got the whole family in tow, suites sleep up to seven.

This hotel comes with a SnowClub, where families can get involved with entertainment and activities. You can join the SnowClub entertainment team for indoor and outdoor activities like snowman-building, tobogganing and Christmas crafts. There's plenty of entertainment, too, including live shows, festive parties and a Christmas-themed silent disco.

Please note that if you stay at the Crazy Reindeer, some rooms are situated in the Annexe building.

You'll find the details of your itinerary below - just remember that all itineraries are subject to change. You can find your final itinerary on the TUI Santa Trips app two days before you're due to go - just search for TUI Santa Trips in the App Store or Google Play to download it. If you'd like to book additional experiences, we'd recommend booking these with us - it's just so we can make sure they fit around the included activities such as your meeting with Santa, taster sessions and festive finale.

Rooms: 157
Lift: 1
Buildings: 2
Floors: 3

Things you'll love

10 minutes from Levi centre
SnowClub for kids
Top-floor speciality restaurant

Location

300m to bars and restaurants in the village centre
500m to ski lifts, slopes and a ski school
Facilities listed are shared between the two buildings of Crazy Reindeer.

Please note: The official name of this hotel is Hullu Poro.
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Your Itinerary

ARRIVE IN KITTILA

You’ll get a traditional cooked English breakfast on your flight to Lapland. Once you’ve landed at Kittila Airport, you’ll be greeted by Santa’s elves who will whisk you off to collect your thermal clothing before taking you to your hotel. The afternoon’s free for you to get a feel for the place.
TASTER SESSIONS

You’ll be heading out on a short husky-sledge ride taster session today, or a snowmobile sleigh ride. If you’d prefer, you can try your hand at making Christmas ornaments. Then you’ve got some free time this afternoon, so you can spend some time in the snow, or book an extra TUI experience – just make sure you book it before you go so you don’t risk missing out. The agenda looks a little different if you’ve booked a three-night trip that starts on a Monday – you’ll be off out for a day of festive fun, and later on you’ll be meeting up with Santa’s Elves, Mrs Claus and Santa Claus himself.
FREE TIME/FESTIVE FUN/TASTER SESSIONS

If you’ve booked a four-night trip that starts on a Wednesday, today’s free to do as you please. There’s an action-packed day in store if you’re on a three-night trip that starts on a Sunday – it kicks off with a list of festive-fun activities and it’s followed up with your meeting with Santa and his elves. Plus, it’s time for your festive finale this evening. If you’re on a four-night trip that starts on a Thursday, today’s agenda’s filled with festive activities and your meeting with Santa Claus. Meanwhile, those on a three-night trip that starts on a Monday can enjoy their husky-sledge ride or snowmobile sleigh ride taster sessions today followed up by a festive finale this evening.
FLY HOME/FESTIVE FUN/FREE TIME

Whether you stayed for three or four nights, you’ll get a festive Christmas dinner on your flight back home. For those on a three-night trip, it’s time to head back to the airport today ready for your flight home. Or, if you’re on a four-night trip that starts on a Wednesday, today’s agenda kicks off with festive activities followed by your meeting with Santa and your festive finale. If your trip started on Thursday, you’ve got a day of free time to do as you please. Your festive finale will take place this evening, too – just remember, you’ll need to hand your thermal clothing back in before you head for dinner.
FLY HOME

If you’re on a four-night trip, it’s time to pack your things and head back to the airport today ready for your flight home.

FOOD & DRINK

Full Board

Breakfast
Lunch
Evening Meal
Drinks
Snacks

Buffet breakfast, lunch and dinner.

Half Board

Breakfast
Lunch
Evening Meal
Drinks
Snacks

Buffet breakfast and dinner.

Facilities

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SnowClub
This is one of our SnowClub properties, which means Captain T will be on hand for plenty of festive fun. He’ll entertain the little ones with activities like snowdog-building, Christmas-themed storytelling and arts and crafts. Plus, he’ll be hosting special festive parties and sing-alongs. Family-friendly quizzes and games are part of the line-up, too.
Taivas restaurant*
This restaurant is also known as the Sky restaurant, and you'll find its ceiling adorned with twinkling lights. It's located on the top floor and presents grand views of Levi. The breakfast buffet offers pastries, cereal, salted smoked salmon, feta cheese, scrambled egg, hash browns, bacon and baked beans. There's is also Mediterranean vegetables and fruits, too. And when it comes to a fruit juice choice, you can choose your selection via a tablet, even. Dinner is also a full and flavoursome buffet that includes local specialities.
Restaurant Ämmilä*
This restaurant's decor is warm and welcoming. You'll find wooden flooring throughout with patterned rugs on show, too. Wooden tables and chairs, delicate lamps overhead and framed art pieces add to that homely feel. Focusing on the menu itself, lunch is a buffet number that features reindeer meatballs, fresh fish and a vegetarian option. There's also a salad section with a range of dressings. The à la carte menu is available late afternoon into evening, too. You'll have a discount at this eatery as long as you order a three-course meal and can present your hotel card. The restaurant is just a short stroll away- as it's part of the hotel complex.

Rooms

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Main Building Family Room
These main building family rooms can sleep up to four guests. They come with two sets of twin beds and a shower.
Annexe Suite
These suites can sleep up to 7, with a twin bedroom, a double bed, two single beds and a sofa-bed in the lounge.

Great experience

05 Feb , 2026 Eelizzybeth

We’ve just come back from a week staying here. Not going to lie I was really nervous having read recent reviews (we booked a year in advance) but was so relieved by what we found to be a lovely hotel. We’ve stayed in lots of different ski hotels over the years in Europe, generally always going for a four star rating, and this was up there with the best we’ve stayed at. We found the food to be very good (never eaten so well as veggie on a ski holiday!) loved the atmospheric design of the restaurant and our hotel room to be pretty good (I think ski hotel rooms are generally a tad dated/not in pristine condition ) - but importantly it was clean and the beds were very comfy. The drier was also a game changer! The staff were also really friendly and a special mention to Mikael in the restaurant who was so great with our little boy.

January 2026

17 Jan , 2026 Trail564794, 187050

A great hotel, convenient, great food, friendly, warm and great rooms. Easy walk into Levi town and 10 minutes to slopes.

Such a disappointment.

25 Dec , 2025 David W, 1931382

Location wise this hotel is perfectly place for families being close to the town. Aside from this there is so much to disappoint here which is a shame. The hotel is clearly old and appears to have had nothing spent on it for some time. As such the rooms whilst a superb space for families (book a family duplex room) are tired and rough around the edges. The decoration drab, furniture scuffed and damaged, the bathroom very tired and the sauna ineffective. The walls are paper thin and so if like us you are unlucky enough to get the family from hell next door then your time here could be unpleasant. The staff are welcoming and cannot be criticised however the worst bit of all is the food which really is poor. The choice for such a huge place is so limited, Luke warm at best and overall just not acceptable for a supposed hotel of this rating. For kids the choice is dreadful again with chicken nuggets and chips and a burger every single day and nothing else. The food is not well covered from a hygiene perspective and overall is the worst part of the hotel. Give how much these places must make peak season it is just a shame that no investment has gone into this hotel and I suspect that without the likes of TUI and Inghams having deals with them that they would struggle against the vast choice of apartments for rental.

Perfect place to stay

06 Mar , 2025 leewT6355YA

Came here in February and it was amazing. We stayed in the family building which backed onto a wooded area. The room was plenty big enough for the 4 of us and toasty warm. The breakfast was good with plenty of choice and all the staff were very nice and friendly. Would happily stay here again.

Lapland at Christmas with TUI

04 Mar , 2025 welshprotraveller, 186460

We stayed here as part of a Christmas TUI package. Having been to Lapland before (previous visit was to Rovaniemi) we must say we enjoyed Levi more due to the activities included in the package than Rovaniemi. The hotel is of the same standards of others we have seen and is notably dated. I understand TUI managed our booking but found the prices to be extortionately high given the basic standard of accommodation. We did however enjoy the experience and our stay in Levi. The food was tasty and we would recommend this hotel for a Christmas in Lapland.

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Special Assistance

This hotel hasn’t been surveyed for its accessibility yet, but we’re working on it.

We realise everyone’s needs are different, so it’s best to get in touch with our Assisted Travel team if you’ve got any questions, on 0353 1 6937700 and option 4. The team are available from 9am to 7pm on weekdays, 9am to 5pm on Saturday and 10am to 5pm on Sunday.

We’ve partnered with AccessAble to create Detailed Access Guides. View our other hotels Detailed Access Guides.

Also, if you or someone you’re travelling with requires assistance at the airport, or on your flight, please let us know as soon as possible once you’ve booked your holiday. You can give the Assisted Travel team a call to arrange this.

Looking for more info? Head to our Accessible Holidays page.

Items marked with * incur extra charges which are payable locally