Crazy Reindeer

!!!!! +

InLevi, Lapland

TripAdvisor Traveller Rating

Based on 760 Reviews

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ABOUT THE HOTEL

Official Rating
Free Wi-Fi

Crazy Reindeer is close to the slopes and full of pampering options, so it offers relaxation and get-up-and-go in equal measure.

You’ll find this cosy retreat about 10 minutes’ walk from Levi. It’s well geared up for thawing out, and comes with communal snugs with crackling log fires and plump leather sofas.

There’s a choice of bedrooms at Crazy Reindeer, including family rooms with a private sauna. And, if you've got the whole family in tow, suites sleep up to eight.

This hotel comes with a SnowClub, where families can get involved with entertainment and activities. You can join the SnowClub entertainment team for indoor and outdoor activities like snowman-building, tobogganing and Christmas crafts. There's plenty of entertainment, too, including live shows, festive parties and a Christmas-themed silent disco.

Please note that if you stay at the Crazy Reindeer, it is situated in the Annexe building.

You'll find the details of your itinerary below - just remember that all itineraries are subject to change. You can find your final itinerary on the TUI Lapland app two days before you're due to go - just search for TUI Lapland in the App Store or Google Play to download it. If you'd like to book additional experiences, we'd recommend booking these with us - it's just so we can make sure they fit around the included activities such as your meeting with Santa, taster sessions and festive finale.

Rooms: 157
Lift: 1
Buildings: 2
Floors: 3

Things you'll love

10 minutes from Levi centre
SnowClub for kids
Top-floor speciality restaurant

Location

300m to bars and restaurants in the village centre
500m to ski lifts, slopes and a ski school
Facilities listed are shared between the two buildings of Crazy Reindeer.

Please note: The official name of this hotel is Hullo Poro.
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Your Itinerary

ARRIVE IN KITTILA

You’ll get a traditional cooked English breakfast on your flight to Lapland. Once you’ve landed at Kittila Airport, you’ll be greeted by Santa’s elves who will whisk you off to collect your thermal clothing before taking you to your hotel. The afternoon’s free for you to get a feel for the place.
TASTER SESSIONS

You’ll be heading out on a short husky-sledge ride taster session today, or a snowmobile sleigh ride. If you’d prefer, you can try your hand at making Christmas ornaments. Then you’ve got some free time this afternoon, so you can spend some time in the snow, or book an extra TUI experience – just make sure you book it before you go so you don’t risk missing out. The agenda looks a little different if you’ve booked a three-night trip that starts on a Monday – you’ll be off out for a day of festive fun, and later on you’ll be meeting up with Santa’s Elves, Mrs Claus and Santa Claus himself.
FREE TIME/FESTIVE FUN/TASTER SESSIONS

If you’ve booked a four-night trip that starts on a Wednesday, today’s free to do as you please. There’s an action-packed day in store if you’re on a three-night trip that starts on a Sunday – it kicks off with a list of festive-fun activities and it’s followed up with your meeting with Santa and his elves. Plus, it’s time for your festive finale this evening. If you’re on a four-night trip that starts on a Thursday, today’s agenda’s filled with festive activities and your meeting with Santa Claus. Meanwhile, those on a three-night trip that starts on a Monday can enjoy their husky-sledge ride or snowmobile sleigh ride taster sessions today followed up by a festive finale this evening.
FLY HOME/FESTIVE FUN/FREE TIME

Whether you stayed for three or four nights, you’ll get a festive Christmas dinner on your flight back home. For those on a three-night trip, it’s time to head back to the airport today ready for your flight home. Or, if you’re on a four-night trip that starts on a Wednesday, today’s agenda kicks off with festive activities followed by your meeting with Santa and your festive finale. If your trip started on Thursday, you’ve got a day of free time to do as you please. Your festive finale will take place this evening, too – just remember, you’ll need to hand your thermal clothing back in before you head for dinner.
FLY HOME

If you’re on a four-night trip, it’s time to pack your things and head back to the airport today ready for your flight home.

FOOD & DRINK

Full Board

Breakfast
Lunch
Evening Meal
Drinks
Snacks

Buffet breakfast, lunch and dinner.

Half Board

Breakfast
Lunch
Evening Meal
Drinks
Snacks

Buffet breakfast and dinner.

Facilities

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SnowClub
This is one of our SnowClub properties, which means Captain T will be on hand for plenty of festive fun. He’ll entertain the little ones with activities like snowdog-building, Christmas-themed storytelling and arts and crafts. Plus, he’ll be hosting special festive parties and sing-alongs. Family-friendly quizzes and games are part of the line-up, too.
Taivas restaurant*
This restaurant is also known as the Sky restaurant, and you'll find its ceiling adorned with twinkling lights. It's located on the top floor and presents grand views of Levi. The breakfast buffet offers pastries, cereal, salted smoked salmon, feta cheese, scrambled egg, hash browns, bacon and baked beans. There's is also Mediterranean vegetables and fruits, too. And when it comes to a fruit juice choice, you can choose your selection via a tablet, even. Dinner is also a full and flavoursome buffet that includes local specialities.
Restaurant Ämmilä*
This restaurant's decor is warm and welcoming. You'll find wooden flooring throughout with patterned rugs on show, too. Wooden tables and chairs, delicate lamps overhead and framed art pieces add to that homely feel. Focusing on the menu itself, lunch is a buffet number that features reindeer meatballs, fresh fish and a vegetarian option. There's also a salad section with a range of dressings. The à la carte menu is available late afternoon into evening, too. You'll have a discount at this eatery as long as you order a three-course meal and can present your hotel card. The restaurant is just a short stroll away- as it's part of the hotel complex.

Rooms

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Main Building Family Room
These main building family rooms can sleep up to four guests. They come with two sets of twin beds and a shower.
Annexe Suite
These suites can sleep up to 7, with a twin bedroom, a double bed and a sofa-bed in the lounge.

Perfect place to stay

06 Mar , 2025 leewT6355YA

Came here in February and it was amazing. We stayed in the family building which backed onto a wooded area. The room was plenty big enough for the 4 of us and toasty warm. The breakfast was good with plenty of choice and all the staff were very nice and friendly. Would happily stay here again.

Lapland at Christmas with TUI

04 Mar , 2025 welshprotraveller, 186460

We stayed here as part of a Christmas TUI package. Having been to Lapland before (previous visit was to Rovaniemi) we must say we enjoyed Levi more due to the activities included in the package than Rovaniemi. The hotel is of the same standards of others we have seen and is notably dated. I understand TUI managed our booking but found the prices to be extortionately high given the basic standard of accommodation. We did however enjoy the experience and our stay in Levi. The food was tasty and we would recommend this hotel for a Christmas in Lapland.

Perfect Base for a Wonderful Holiday

24 Feb , 2025 Deborah M

Have just returned from a wonderful week stay at the Crazy Reindeer in Levi, Lapland. This is the second time we have stayed here with my last visit being over 20 years ago. I can honestly say it was a fabulous place to stay. The rooms have everything you need for your stay. The staff are extremely helpful, attentive and very polite. The food was incredible. It was extremely healthy with an excellent choice on a daily basis. We had children, including one fussy eater, who all found lovely meals to enjoy. The menu was different everyday and of high quality. I would highly recommend staying here.

Disappointing

03 Feb , 2025 AmyBWiltshire

We have just returned from our 7 day holiday in Levi. We stayed at this hotel in 2024 and enjoyed our stay, hence our return. Unfortunately, this year it did not live up to expectations. All the comments below are correct......very salty food, no choice for children etc. we also pays a huge upgrade upon arrival for a larger room to accommodate the 4 of us. Our son was sick the first night. We informed reception that we had stripped the bedding and cleaned up as much as possible but would need housekeeping to come remove dirty bedding and refresh etc. when we returned to our room that evening......no one had been and all the dirty laundry still there!!! Another evening, we went to dinner at 6.50 (as dinner is served until 8pm) to be told, the restaurant was closing at 7 for a private function! We had not been notified and were told a sign was in reception and in the lift. However, due to our room location we did not use visit any of these areas so was totally unaware. When we spoke to someone regarding this, they did apologise and acknowledge that it could have been better communicated.....however no offer of any discount etc! Our party included two 77 year olds, a 5 year old and 9 year old. Basically, we love Levi and will be back but not to this hotel. Total lack of customer service especially considering the cost.

Good location but needs some improvements

03 Feb , 2025 nijo00, 503943

Good location, good size rooms, clean. Food is buffet style, plenty of choice but 5/6 evenings the soup was lukewarm, as was the porridge in a morning. Ski room has no boot dryers, just ski storage. Sauna doesn’t open until 5pm which was annoying as it gets dark early so we were off the slopes by about 3pm (although you ski later as they’re floodlit). Also dinner is served 5-8pm so we never got to use it. Well equipped gym although some equipment ready for refurbishment.

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Special Assistance

This hotel hasn’t been surveyed for its accessibility yet, but we’re working on it.

We realise everyone’s needs are different, so it’s best to get in touch with our Assisted Travel team if you’ve got any questions, on 0353 1 6937700 and option 4. The team are available from 9am to 7pm on weekdays, 9am to 5pm on Saturday and 10am to 5pm on Sunday.

We’ve partnered with AccessAble to create Detailed Access Guides. View our other hotels Detailed Access Guides.

Also, if you or someone you’re travelling with requires assistance at the airport, or on your flight, please let us know as soon as possible once you’ve booked your holiday. You can give the Assisted Travel team a call to arrange this.

Looking for more info? Head to our Accessible Holidays page.

Items marked with * incur extra charges which are payable locally