Snowy Wilderness Lodge

We went as part of a Christmas TUI trip while the hotel is 'Snowy Wilderness Lodge' and I have no negatives at all about this hotel. This is our 2nd trip here (not our last!) this hotel is a home from home, warm, cosey, family feel. Staff that work at the hotel are friendly and welcoming. Rooms are basic but comfy and everything you need. If you're second guessing, just book, I've already proved for next year!!!

The Hotel snowy wilderness is set in a magical location, but that's as good as it gets. The hotel is basic which we were expecting, but the main hotel was so cold. We has adjoining rooms, with 1 room had luke warm water, the other stank of raw sewage. We were told to run a tap. The taster session were very short, and blood around the Huskies. The Snowmobile was a sledge pull only. We booked Snowmobile where my grandson got hyperthermia. No extra blankets no thermal wraps. We were sledge back to starting point. The boots don't all have tie tops, which let's the snow in. Please think if taking small children it was -30. There was no hand sainitiser children touching the food, which lead to the sickness bug. So we lost a day and half of a 3 day holiday. The food is awful, although buffet there is only 1 children's choice. We ate very little. The flight out we were told our 11 year granddaughter had to wait and if there was enough books she would get 1. They know how many childrens seats have been booked. No water in one of the planes toilet, and I started to take ill on the plane. Spent 5 days in bed. What was an expensive once in a lifetime time holiday just wants to make me cry. We had waited over a year for this trip. Never again.