The Snow Elf Hotel & Apartments

Just returned from a 4 day Tui Santa trip. We stayed in the log cabins which are picture perfect. Hotel staff were always welcoming friendly and helpful. The hotel was clean and well maintained. There was a good selection of free sledges to use which was fantastic. The setting by the lake was stunning and its a short walk into town. We were lucky enough to see the Northern Lights twice when there. Food is a buffet, they had great choices each day. Including a varied vegetarian selection. The Tui staff were always on hand to answer any queries and my sons enjoyed the activities onsite with them. Overall a dream come true trip in every sense!

Spent 4 nights in this hotel with TUI 4 night break. We stayed in the standard 1 room apartment ( If available pay for the upgrade ) for 3 people these standard rooms are very small, while they were right next to the hotel, with a short walk to the restaurant but you couldn't swing a cat in the rooms, and very hard to walk around people. there is a pool, which is open till 7 pm pool water does take time to get used to, would recommend using the pool area to get changed out of your outdoor gear due to the space of the standard rooms. The temperature was -16c and by the time we were leaving got warmer :) -6c / -8c. The Food overall was nice can't complain, but the drinks in the Hotel themselves were extremely priced at 4.30 for soda and 9.30 euro for heinken. would recommend taking a walk down to the supermarket and getting your kids soda down there for 2euro. For Gala Night was ok, for Covid it felt uncomfortable everyone packed into a room, I would skip it if I was going again. I would also recommend bringing with you a headlamp, there isn't much daylight over there at this time of the year "December"

Just returned from the most wonderful trip to Lapland staying at the snow elf apartments via TUI. Stayed from 15-19 December. Children ages 6, 9. We were worried prior to going about the covid restrictions, but it was all thankfully fairly straight forward in the end. It’s the best holiday we have ever been on, once in a lifetime trip, truly magical. We stayed in apartment block E, which was clean and fully equipped with everything including a sauna which we didn’t use. Very spacious, TV, hairdryer, drying cabinet for wet clothes, the room was absolutely great. We did have a slight issue with the heating, it was attic outside and hotter than middle earth inside, but we had a play with the thermostat and it seemed to cool down. There is a pool onsite which we didn’t use, but looked great. Lots of sledges around for the children, and lots and lots of opportunity to play in the snow. There is a lovely walk through the forest at the back of the hotel which leads to a huge frozen lake which you can walk on, which is lovely. That also leads to the little selection of shops. Well stocked supermarket which has literally everything (apart from wine), and a little shop next door to that which sells decent (although overpriced) wine, but they have to import everything so expect to pay more for things. Beautiful location and appeared to be fairly central for trips, usually half hour or so in the coach for any trip. Food - I was worried I had read some not great reviews, however the food was in my opinion lovely. Excellent selection. We opted for full board, and I’m so glad we did. Breakfast had everything, hot and cold, bacon, sausages, porridge cereal etc. Lunch same, hot meals, bread, salads, soups, dinner same. The soups were delicious! Really excellent, literally no complaints at all, and the desserts were lovely. The kids love going up and getting their own. Coffee was lovely. Porridge was excellent. Menu on display for the week. Drinks to buy were good - wine and beers, expect to pay 8-9 euros a drink, hence why I got a bottle from the shop, however the rose wine in the hotel was lovely. Trip - all fantastic. We did them all. Book as soon you can when you dump your bags, they do sell out. Reindeer trip was wonderful, as were the huskies, we also did the snowmobile which was lovely. Santa’s village which is included in your trip was amazing!! The weather was mild -14, so we were lucky. You still get cold, but in the trips you are treated to hit berry juice and warming tents with fires in regularly so you soon warm up. The kids were absolutely fine in the cold as you have all the gear given to you in the airport, the boots etc. We worse skins and they put suits. On trips I also put another layer then a jumper on the kids and us, which was fine. The week before it was -25 which would have been very cold, but they are well equipped for this. The Tui team were fabulous! The elves were amazing, snow cone was fantastic. They literally make the trip. They are on every bus journeyed and look after you. The kids loved them. From the moment you get on the plane even the captain was in on the magic looking for Father Christmas’s sleigh. Amazing experience, I would highly recommend the location, the hotel and tui. The finish people are so welcoming, such nice people, always wanting to help you. The trip has inspired us to visit the arctic circle again in the future, Sweden, Norway I’d love to go back to Finland again. It’s truly beautiful. Feel so lucky to have had that experience. We met another lovely family whilst we were there, which was also fantastic. On the last night tui take you to their panto in a other hotel, Buffett etc, kids loved that, fireworks which were great. Thank you to the hotel team, Tui, and the team of elves and of course Santa.