Hotel Snow Princess

Stayed at this hotel 7th 10th December flew with TUI from Bristol right from check in it's geared up for children on the flight they play games to keep the little ones entertained our 4 year old grandson loved it. When you land you pick up your snow gear before going to the hotel which is about 45 minutes away. Check in was fairly quick we had a ground floor room with 2 single beds and an armchair that went into a bed our grandson loved it the beds are comfortable and the bathroom was fine if a little small having your own sauna was nice . The bar area is nice and the staff are very nice although the drinks are expensive the restaurant is upstairs and is nicely set out the food is OK always managed to find something to eat there is also a bar there. TUI put on activities during the day and have a kids club early evening the hotel also has games and a pool table outside they have sledges you can use . The village is about 10 15 minutes from the hotel with shops and a bar and just past the shops is a path to the lake. The TUI trip to the snow village was lovely I especially enjoyed the dog sledging we also did the reindeer safari which was very good.

Paid for a superior room from Friday until Tuesday, didn't get the room cleaned until Monday and when I have just arrived back it says my room has been cleaned but all they did was drop clean towels off never made the bed or cleaned the coffee cups ( which I have been doing Each day ) I went and complained at reception but they said they don't clean the rooms over these proof weekend and when I said about the standards of cleaning ie not making of the beds and leaving dirty cups they offered me new cups . I have paid nearly £200 per ngt to stay here which I believe to be a price for a high standard this hotel definitely does not offer that .