Lapland Hotel Saaga

Rude staff member at the reception upon arrival. Rooms are outdated and depressing. Only one nightstand. No electrical outlets by the bed. We had to remove the bed to get the access to one, that was in the middle of the wall, so that my husband could use his medical device. Not even a separate handtowel in the bathroom. Breakfast was okay, but the breakfast room was a disaster. When we arrived at 9 am, the upper part was almost empty, but every table had loads of dirty dishes. Since breakfast was self-serve buffet, I cannot understand why no staff member had time to clear the dirty dishes. Even replacing empty serving dishes on the buffet table seemed to be too difficult a task. Orange juice container was never filled during the 45 minutes we stayed in the restaurant. No refrigerator in the room. We will not be back.

Stayed for 3 nights in November. Hotel had been recommended to us and the surrounding area. It lived up to expectations and is a good 4 star standard. We stayed in a top floor superior family room with balcony. It had two double beds and tea coffee making facilities and adequate storage. It was very comfortable and clean. We had a view over the slopes at the back of the hotel. We had half board in the hotel and found it very satisfactory. There was a great variety of food and free to pour your own soft drinks juices hot drinks. There was more than enough food it was replenished and variety to satisfy everyone with a mix of finnish, international and plain foods. There was always salads soups breads desserts chips rice and a a variety of meat fish vegetables and breakfast had pancakes cereals fruit pastries hot chocolates etc. We enjoyed sitting by the window overlooking the village. We enjoyed the lively bar and a drink in the lobby bar with its fire and views of the village and snow. The kids enjoyed making friends in the games room. There was a gift shop in lobby too where we purchased some souvenirs. We also enjoyed the pool area with its christmas trees and piped music and the spa area jacuzzis and saunas. The kids were delighted they could try the hot areas too. The pool was s bit chilly for me however. We enjoyed the location very much being set in a sort of wilder more remote area but at same time being a few minutes walk or sled from a few bars, restaurants, baby slopes, gondola lift, kids play area and there were sleds outside the hotel. There's a ski shop within the hotel to hire skis or ski lessons and its a ski in and out hotel. We took the gondola trip up to the top and enjoyed the hidden cafe up there. We found it all very convenient and the hotel offered everything we needed. We enjoyed yllas and the hotel and would definitely return here.