Levi Panorama

The hotel Levi panorama offers a very good view and the welcoming of the staff was very friendly. In mid-June, the ski hotel was almost empty. The rooms are more or less functionally designed, but the bathroom is very nice. The most disappointing was the breakfast, as the quality of the scrambled eggs and the milk was questionable. Only the breakfast, the rating would go down to 2 stars. Still, the view of the "gold digger" in the 7th floor is stunning.

This hotel has all the ingredients of a great location but somehow it fails in many ways. Location, beautiful spot up the fell with lift access from the village, great views from outside the restaurant but very limited from inside the the hotel. The hotel rooms are split with slope view and car park view. The chalet rooms look at the road or the car park. The bar looks out to the car park, parts of the restaurant have views to the slope and horizon but they are limited to maybe 15 tables? Apparently there is a bar on the upper floor but this was closed and speaking to the staff, they were also unclear as to why… hotel panorama but with very limited panorama views?? Food. The breakfast was poor and always the same, continental breakfast, how can you go wrong? Cooked offering, always the same, lacking flavour, variety or quality. Tea and coffee cups that are so small they are all but useless. We did not have the buffet lunch (which is for half board guests) but would guess similar based on what other guests were saying. Food from the bar was reasonable, nothing amazing but reasonable quality and not crazy priced. Staff, very mixed. some could not care for customer services, others went beyond the expected. Seems that the more senior the staff the less interested you are. Cleaners and bar staff were super one receptions was brilliant, one was simply awful and should not have a role facing customers! And… on to the class system….. Top tier, god like status.. any guest with any connection to the Porsche Experience centre. Apparently this gives you supreme status at the hotel with absolute power over staff.. restaurant tables blocked for you, separate rooms and areas with no public access, staff walking around in branded clothing only for the benefit of their guests at the hotel. I suspect the hotel is part funded by the Porsche centre and many staff and guests treat it as their own resort.. Middle tier. Hotel guests, looked after like hotels guests. Bottom tier, chalet guests. Considered a massive inconvenience to the hotel and its staff. Pre payment of food and drinks required (no card taken for account closing on check out) receptionist reluctant to provide the lock and key for ski storage, then been more annoyed when I returned with said lock which was not functioning… only actions taken on simple maintained issues at the third time of asking and even then, by one receptionist who took it upon herself… A very strange and unnecessary ethos in the hotel but something that clearly stems from the top and is pushed by a feeling of entitlement from staff members around the hotel. To be clear, there are some great staff, just overshadowed by others… The chalet rooms are well equipped, nice touch with the sauna and a nice place to spend time, they are noisy…. People walking around in ski boots can be heard and felt through walls and ceilings. Views are limited to the road or the car park but look past the immediate and at least you can see some beautiful forest and snow covered trees! I have left aside costs as everything in Finland is expensive.. value for money. I would say no, but excessive, not really considering the location, if they improved the service and offering this place should be amazing but it would need a cultural shake up with some staff. Did we enjoy our time in Levi? Yes and as a base the hotel was ok but we enjoyed our holiday despite the hotel, not because of the hotel. Would we return? no… better hotels / chalets in the village without the stuffiness of the panorama and it’s Porsche experience connection.