Levi Panorama

Panorama offers stunning views,cozy rooms,and great dining.The beef tenderloin was excellent,and Alfie, the tall waiter, was exceptionally friendly and professional, making the meal unforgettable. JohnR Levi Lapland ski holidays

The rooms are very tired . Looation is beautiful . Breakfast is fine . Dinner is awfull the Christmas dinner was cold and disgusting and very overpriced we emailed to the restaurant about our problem but of course no answer I wouldn't go to this hotel for my next trip to Levi ..

Just for the record the TUI staff are fantastic and the trip was a memorable one. However the Levi Panorama has really disapppointed me more so due to the lies and deception. Positives - The Bar and restraunt staff at the hotel are fantastic, breakfast is great and so are the other food offerings but dinner is expensive so i would go into Levi for that. The location of the hotel is amazing with great views but im afraid for my stay this is where the plus points end. The room we originally booked was standard but we decided to upgrade to a Family superior room. which we called the hotel and booked with no issues. However on check in this was no longer available and they said we were being upgraded to a Deluxe room. Now the reason we want a family superior was to have the seprate area so that we as a family could sleep well they said this was an upgrade as the room had a Sauna (which we werent really bothered about) but when i checked their website you can clearly see in the listings that the deluxe is not as large lower on the list of room options, and i base my upgrades on quality and and space. So thinking we were better off we accepted the room however when we got to room it was smaller, the safe didnt work, the shower sceen was loose and could have came off at anytime and the door trim was falling off around the Sauna door. We reported this to the front desk whom said the room was an upgrade and that they would get maintenance to fix the issues, of which none of them were done. We asked the Tui rep to help and they tried but they got the same lies from the front desk. It was clear that the room wasnt really an upgrade as what we actually paid for and we had been sold short then lied to. As it Christmas and the hotel was full they were more concerned with helping other nationalities than us which soured what was meant to be a memorbale occasion. However i cannot say enough good things about TUI and the reps whom made sure everything else about our stay was fantastic. Take my advice and dont stay here if you want bad front desk service, they simply do not care or want to help. I will return to Levi as its an amazing place but i will stay elsewhere and save my money. If you cannot honour what people have booked then you shouldnt be charging extra for an upgrade you cant give.