Levi Panorama

We spent a lot of money to stay in sky suite delux and could not even get room service. They said the restaurant was to busy so we went down to find about 10 people in there. The reception staff were very unhelpful and rude and made us wait hours to check in when we had been told the room would be ready on arrival. Breakfast times were a bit of joke. It should stay open until at least 11. Overhaul would not stay here again as the reception staff totally put us off.

A unique view from top of mountain, excellent service and clean rooms with stylish decoration. The restaurant had vegetarian options as well. Nice shared sauna facility. It was nice surprise to find two type2 chargers for electric cars with reasonable pricing.

One could expect to have some sort of view from their room after staying in a hotel calling themselves Panorama and paying a premium price of 250 euros per night. All the superior rooms are facing the parking lot. Why would you have the more expensive rooms having the worst view? Service was as good as you can expect from a hotel which has to hire seasonal help every winter. Some of the more senior receptionists were quite rude and not very welcoming. During the global pandemic they have decided not to clean the rooms daily unless you call the reception each day to have yours cleaned. I'm not quite sure of the logic behind this, but it seemed to be impossible to have your cleaned if you didnt order the cleaning before 12. The breakfast is a hot mess with people rushing on top of each other to find the last remaining bacon bits. Don't even try going if you want to stay safe from the virus. They could maybe extend the breakfast hours to accomodate more people but it would close by 10am even on weekends. All in all - do not waste your money here. It's a very very standard hotel with nothing special unless you manage to get that 1 % of rooms which actually have other views than the parking lot. You can find better service in so many other hotels around Levi and around Lapland in general.