Altamar Hotel

First time we have stayed here..first impressions. Friendly staff, lovely clean room overlooking the pool. We decided to eat in the hotel restaurant on our first evening (we always alternate eating out for our evening meal). I’m not a fussy eater at all but I can honestly say the food was inedible,It was cold, I know from previous reviews that the management response was that the food was checked and was served at the correct temperatures. I do not believe that to be the case. The wine was cheaper than cheap and we couldn’t drink it. We ate out every night after that experience. We did have breakfast every morning which was fine, the coffee was lovely so no complaints there. We had salad and rolls for lunch so that was ok. The staff in the restaurant were very nice and attentive. The pool was heated and very pleasant to bathe in. Entertainment team were lovely too. We could help ourselves to hot and cold drinks during the day. Just to mention the lady that worked in the lobby bar after 4 was very nice and friendly. The hotel is in a great location just a couple of hundred yards from bars and restaurants. Finally check out time is 12 pm which is fine. But I have to say the practise of cutting the all inclusive wrist bands off is very embarrassing and degrading and for us totally cheapened the hotel. We have travelled in Europe and long haul and we have never experienced this bad practise before. We were made to feel uncomfortable and in the way. Everyone we spoke to that were waiting to leave said the same. Come on Hotel Costa Caleta. This needs addressing, speak to your directors and get it sorted.

This hotel is clean, well kept, but a little bit dated. Not a high class hotel, but good value for money, you get what you pay for. A lot of Danish people and a lot of elderly people. As opposed to many other hotels in Puerto Rico, this is in the right direction and has sun all day. Nice views. Terraces are open, so you may walk into a terrace by mistake when taking the stairs. Try to get a room as high up as possible. Beds are hard. The elevator may get crowded, but there is a second one at the far end. OK breakfast buffet, but no omelettes and the scrambled eggs are made from dry mix. Go for Tauro Beach and some more genuine feeling instead of the crowded overrated Amadores beach.