Terms of Use

Legal information and terms of use for our website

Package Booking Terms and Conditions - for holidays booked before 17/03/20 or after 01/06/20 | Hotel Only Booking Terms and Conditions | Promotions and Discounts Terms and Conditions   
 

Coronavirus Free Changes Policy

TUI Holidays

As an exception to our standard booking conditions, some bookings are subject to fee-free changes, depending on the booking and travelling dates.

You can make a change fee-free up until 14 days before your original departure date if: 
 - You’re due to travel on or before 31 August 2021 
You can make a change fee-free up until 21 days before your original departure date if: 
- Your booking was made between 23 November 2020 and 30 November 2020 (during the Black Friday promotion period), and is due to depart before 31 October 2021
- Your booking was made between 22 December 2020 and 9 February 2021, and is due to depart before 31 October 2021 
You can make a change fee-free up until 28 days before your original departure date if: 
- You’re due to travel between 1 September 2021 and 31 October 2021 

This policy includes package, accommodation-only and flight-only bookings. If your booking includes a flight with an airline other than SmartLynx on behalf of TUI Airways, you’ll need to change your holiday to one which includes a flight with that same carrier. Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over – with the exception of bookings due to travel on or before 30 June 2021. You’ll need to give us a call to arrange this. Our Standard Booking Terms and Conditions apply for amendments made within 14 days, 21 days or 28 days of departure – depending on which policy applies to your booking.

Marella Bookings

As an exception to our standard booking conditions, some bookings are subject to fee-free changes, depending on the booking and travelling dates.

You can make a change fee-free up until 21 days before your original departure date if: 
- Your booking was made between 1 October 2020 and 7 February 2021, and is due to depart before 31 October 2021  
You can make a change fee-free up until 28 days before your original departure date if:
- Your booking is due to travel on or before 25 October 2021 
- Your booking is due to travel between 26 October 2021 and 31 October 2021, and you book it on or after 8 February 2021 

These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third party airline unless your holiday is a TUI River Cruise or you amend to a holiday with the same carrier. 

For both new and existing customers, you can amend the date, duration, accommodation or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price. Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over. 

 

In the Republic of Ireland this TUI Holidays website is owned and operated by TUI Holidays Ireland Limited, ("TUI", "we", "us", "our") a company registered in Ireland with its Registered Office at One Spencer Dock, North Wall Quay, Dublin 1, Ireland. (company number 116977). We are a member of the TUI AG group of companies. Our Tour Operator Licence Number is T.O. 272 issued by the Commission for Aviation Regulation.

Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website - your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.

If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.

Authorised Use You may only use this Website:

- for your own personal, non-commercial use only (which will at all times be reasonable and not abusive); or

- to obtain information on, check the suitability and availability of our products and services; or

- for purposes legitimately connected with purchasing our products and services; or

- to access or retrieve your travel information and/or booking data, manage your preferences or to get into contact with us about your bookings or travel arrangements; or

- submit and share your views, reviews and comments on our products and services.

Non-Authorised Use You agree that you shall not:

- access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or

- use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or

- use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; or

- gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; or

- make any unauthorised, false or fraudulent reservation on this Website.

Ownership And Use Of Material And Information On Our Website

This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI AG group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks. Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the "Authorised Use" section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.

Links

If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage. This Website may contain links to other websites that may either be websites operated by companies or brands which are members of the TUI AG group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.

Website Facilities

We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), view content provided by us, interact with us and submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions.

Customer Account

Account Set-up

When you make a booking with us an account will be created for you. You will receive an email after you make your booking asking you to activate your account. If you do not have a booking with us you can register for an account by providing your name and email address and creating a password. If you make a booking with us after you have registered for an account you will be able to view that booking in your account as long as you use the same email address you registered with when you make your booking. You are responsible for keeping your password safe and secure and for all activities that take place on your account.

Your Bookings

The lead passenger will be able to view details of current and historic bookings, including cancelled bookings, in your account.

Shortlists

You can use the shortlist feature to store up to 10 holidays. These will stay in your shortlist until you remove them. This allows you to view the saved holidays whenever you are logged in to your account. The prices of the holidays may go up or down and you will be shown the most up to date price each time you view the holiday.

Normally when you purchase our products and/or services and book travel arrangements on this Website your agreement is with TUI and if not we will make it clear to you that we are acting as an agent for another travel provider. If you book a flight only that is operated by TUI Airways then your contract is with them. See our Booking Terms and Conditions for the terms and conditions relevant to the purchase of travel products and holidays from us.

 

In addition, when you book any products or services from us, you will do so subject to these Website Terms and Conditions, our Booking Terms and Conditions and such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the "Conditions of Contract"). These Conditions of Contract constitute the entire agreement and understanding between you and TUI in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.

 

Please note that TUI may provide accommodation, transport from a wide range of third party accommodation providers and carriers including airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package as you will see in section 1 of the Booking Terms and Conditions. Other holiday and travel related services such as travel insurance, foreign exchange and travel money cards are supplied by our selected service providers and are available for you to purchase through our own branded websites or directly via the supplier website - the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. You can find information on most of these suppliers and their services on our page. We cannot list all of the supplier's and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites - you will need to have read them carefully before you book and/or travel. If you are unable to find these then please Contact Us.

All details provided by you or collected when you use this Website will be used and held by us in accordance with our Privacy Notice. 

 

Information about cookies and their use by us on this Website can be found in our Cookies Notice.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Updates and Changes

We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.

Disclaimer

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.

Governing Law

This Website has been designed for use within the Republic of Ireland. By accessing this Website you are agreeing that the Courts of the Republic of Ireland will deal with any disputes which may arise between you and us, and that Irish law shall be the applicable law.