Travel alerts

Due to a global IT glitch affecting Windows computers and servers, TUI’s overall service level is impacted today. This outage also applies to partner systems like the automated check-in process at airports or cruise ports.

TUI and its partners are aware of the situation and are working hard to resolve the issues. In the meantime, most of our processes can be covered manually.

If you are due to travel with TUI today, we ask for your patience and understanding. Customers should travel to the airport as normal unless you are contacted by TUI or your non-TUI airline directly. However, please plan ahead and expect longer waiting times.

Please also inform yourself about the current situation at your specific airport as the local situation might differ.