Contact Us

We always put our best deals online. But, if you need any help or advice, you can get in touch with our sales team. Just so you know, all bookings made over the phone may incur a service fee, so please check with your advisor at the time. Calls are charged at local rates, but this may also depend on your service provider.

Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras.

BEFORE YOU TRAVEL

BEFORE YOU TRAVEL

OPENING HOURS

OPENING HOURS
Monday, Tuesday, Thursday, Friday
Wednesday
Saturday
Sunday		 09.00 - 18.00
09.30 - 18.00
09.30 - 17.30
Closed

AFTER YOUR HOLIDAY

HOLIDAY FEEDBACK

HOLIDAY FEEDBACK

Now that you’ve returned from your holiday, we’re keen to hear about your experience:

  • If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf.
  • Alternatively, you can use this form to share feedback with us. You’ll need your booking reference and departure date handy.
  • Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number.
  • We’ll be in touch with the lead passenger on the booking within 28 days.

FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS

FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS

  • If you flew with TUI and experienced a flight delay of over three hours, you may be eligible for compensation.
  • Use this form to contact us about a delayed flight. Please have your flight number handy.
  • If you booked a TUI holiday, but flew with a different airline – you’ll need to claim directly with them.
  • For luggage claims please email tui@airlineluggageclaims.com or call 0333 577 0300.