Contact us

Need to get in touch before, during or after your holiday? Here’s everything you need to know.

We’ve got personalised service down to a T.

We always put our best deals online. But, if you need any help or advice, you can get in touch with our sales team. Just so you know, all bookings made over the phone may incur a service fee, so please check with your advisor at the time. Calls are charged at local rates, but this may also depend on your service provider.

Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. If you can’t find what you’re looking for, please feel free to contact us, or find out when we’ll get in touch.

Before you travel

Before you travel

If you’ve got a query about anything before you go – including amendments, invoices, ticketing and assisted travel – give us a call on:

Phone:

01 693 7700 (ROI)

028 90 389 387 (NI)

Opening hours

Monday, Tuesday, Thursday, Friday

9am to 6pm

Wednesday

9.30am to 6pm

Saturday

9.30am to 5.30pm

Sunday

12pm to 5pm (closed October, November, December)

Bank Holidays

12pm to 5pm (closed October)

While you're away

Getting a hold of us

If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch:

  • Download the TUI App – this is the easiest way to get hold of us

  • Call +35319635304 (calls from abroad will be charged at international rates)

  • Text 80247 (text messages are charged at your standard network rate)

  • If you're staying at a hotel with 24/7 Online and Hotel rep service, watch our short video about the service you can expect from TUI while you're away.

Issues while you're away

If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

After your holiday

Holiday feedback

Now that you’ve returned from your holiday, we’re keen to hear about your experience:

  • If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf.

  • Alternatively, you can use this form to share feedback with us. You’ll need your booking reference and departure date handy.

  • Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number.

  • We’ll be in touch with the lead passenger on the booking within 28 days.

Flight delay compensation and luggage claims

If you flew with TUI and experienced a flight delay of over three hours, you may be eligible for compensation.