Insurance that’s right for you

Travel protection whether you’re on holiday solo, as a couple, as a family, or with friends.

Individual

Insurance that protects you whether you’re on a solo adventure or travelling with friends.

Couple

Rest assured, you’re both protected on holiday with Allianz’s couples’ insurance.

Family

Get holiday insurance for parents and children under one handy plan.

FAQs

How can I get proof of a delayed flight for insurance purposes?

If you flew with TUI, a flight delay confirmation letter will be sent automatically to you via email. You may be able to use this to claim on your travel insurance, depending on the level of cover you purchased. If you booked your holiday through a non TUI agent and we don't have your email address, we'll email a copy of the letter to your booking agent.

If your flights were with another airline, please contact your airline directly.

I've booked insurance with you - how do I make a claim?

If you have an AXA policy booked online on or before 16th April 2024:

TUI UK Limited, trading as TUI and First Choice, arrange travel insurance underwritten by Inter Partner Assistance S.A, part of the AXA Group.

If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on +44 (0)203 093 0032

To make a claim online visit AXA Global Europe or call 0203 093 0032.

If you have an Allianz policy booked online from 14th May 2025:

The quickest and easiest way to make a claim is to visit the Allianz website at www.allianz-protection.com. This will lead you to their online claims notification service where you can fill in an online claim form. You can also get a claim form by either calling Allianz Partners on +44 203 0595 687 or sending an email to claims.awpeurope@allianz.com.

I didn't go on my holiday - can you provide proof to give to my insurance company?

If you need proof that you didn't travel to make a claim on your insurance, contact our After Travel Customer Support team and they will arrange this for you.

TUI Ireland Travel insurance is underwritten by AWP P&C S.A. – Dutch Branch, trading as Allianz Partners.

AWP P&C S.A. – Dutch Branch, trading as Allianz Partners, located at Poeldijkstraat 4, 1059 VM Amsterdam, the Netherlands, with corporate identification No 33094603, is registered at the Dutch Authority for the Financial Markets (AFM) No 12000535 and is authorised by L’Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France, and is regulated by the Central Bank of Ireland for conduct of business rules.

TUI Holidays Ireland Limited acts as an agent for AWP P&C S.A. – Dutch Branch, trading as Allianz Partners for the receipt of customer money and handling premium refunds.