Riu Palace Macao

I’ve been to many all inclusive resorts and this one was the best. The service was amazing. Check in so fast and easy (Cesar) They even let us pick between two different room setups because there were three of us. The waitstaff (Dagoberto, Wilson and more) was awesome even on the beach. The maid service decorated our room multiple times for my friends 50th birthday. So nice. The food is very good, although we are not picky. The shows at night were just ok. The beach is gorgeous.

Amazing week at the Riu Palace Macao. Check in and check out was easy and stress free. Rooms and grounds are very clean and maintained. Plenty of choices for meals. Food was good and plentiful. Service was great. Wilson in the dining area made sure we were well taken care of and comfortable. Domingo and Santos were right behind him making sure nothing was missed. We had an amazing time and would come back and recommend this hotel to all my friends and family.

We have just returned from Punta Cana, Riu Palace Macao. It was advertised through TUI as a 5* Caribbean resort, it is close to being a 4* but just falling short. I cannot fault the waiting staff, and the food is of a good standard. The housekeeping was a little hit and miss, although they attended daily, it didn’t always look like it. The majority of the entertainment team were lovely, although some of the males in the team were quite over familiar, and at some points quite rude with sexual comments, this is not expected or necessary and upset some of the people we met at the resort. Now to the not so nice things, this is a very noisy hotel and not a relaxing resort. The majority of the noise came from inconsiderate guests, and being woken at various points between 2am and 4am resulting in not having one full nights sleep, this took its toll. During the welcome meeting we were told that the resort was very safe, however there were several thefts from around the pool area (sun glasses, rings, camera and wallet) and without going in to great detail it was one of the drinks waiters that was found out by a fellow holiday goer. The hotel didn’t take this seriously and have no CCTV or security, so needless to say nothing was done about it. We had a bottle of Mama Juana given to us on our first night, this mysteriously disappeared from our room. We are not sure if we will return to Dominican Republic, if we do it wouldn’t be to this resort. We will Definitely not book another RIU hotel, they are the cheap end of the big chain hotels, all future holidays to the Caribbean will be back with Secrets or Dreams, they are a much better brand and make the holiday experience better. We ended up at this resort as the result of the TUI store not booking the oxygen I need for flying, despite having booked the holiday 11 months prior and this being emphasised emphatically as an important issue. We should have been in Cyprus, and feel that our holiday experience would have been as expected if we had been able to go on the holiday we chose. Instead we have been left with feeling extremely disappointed with what we ended up with.