How do I book an accessible room?

If you need an accessible room – with a walk-in shower, or wider doors for your wheelchair for example – give us a call. You can call our Assisted Travel team on 01 6056500, they’ll be able to check to see if the hotel you’re interested in has any suitable rooms.

If you’d like a room located in a specific part of the hotel, such as on the ground floor, near to the hotel’s main facilities, or close to a lift, we can add this as a request to your booking – these types of requests can’t be guaranteed, though.

Depending on the type of room you’re booking, there may be a fridge available in case you need to store any medication. If there isn’t a fridge included with your room type, we can add a request to your booking, but this isn’t guaranteed. Your hotel may be able to store medication in a fridge in their reception or kitchen. Alternatively, the hotel may be able to provide a fridge at an extra charge.

Booking an adapted room online
We want to make travel with us as easy as possible – that’s why we’re offering instant adapted room confirmation in some hotels.

If you’re booking an adapted room online, please bear in mind that the layout and facilities of the room have been designed for customers with access needs in mind. Each hotel and destination will have its own accessibility standards and regulations, which may not be equivalent to UK building standards. Please ensure you’ve checked the Adapted room and Hotel Detailed Access Guide before booking, these can be found on the AccessAble website.

By booking an adapted room online, you confirm that you’ve checked this hotel’s Detailed Access Guide and you’re happy with its overall suitability for your access needs.

If you need any other accessibility provisions, you must contact the Assisted Travel Team, who can arrange airport assistance, accessible transfers and more. Please do this as soon as possible after booking and no later than 48 hours before travelling.

If you don’t let our team at TUI know about any accessibility requirements, it might mean that the destination teams are unable to meet your requests.

For any more information, please call our Assisted Travel Team on 01 6056500.