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    Hotel BlueBay Grand Esmeralda

    !!!!! Plus

    InPlaya del Carmen, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 12184 reviews

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    ABOUT THE HOTEL

    • Official Rating

    This big, beachfront hotel boasts three pools, eight restaurants and a full range of activities.

    The Hotel BlueBay Grand Esmeralda unravels alongside a sandy beach, 20 minutes’ drive from Playa del Carmen. It’s the pools that steal the spotlight – there are three lagoon-like numbers.

    The restaurant count totals eight, so you can dine differently every night of the week. There’s lots to do here as well, whether you’re into watersports*, tennis or football.

    • Rooms: 979
    • Lifts: 8
    • Buildings: 8
    • Floors: 4

    Things you'll love

    • 3 Lagoon Pools
    • Packed with activities
    • Beach Parties

    Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 3 outdoor pools

      There are 3 good-sized pools spread around the hotel grounds, each one has a section for kids.

    • Evening entertainment

      There's a threatre with live shows.

    • Kids' club

      This hotel-run kids' club is for 4 to 12-year-olds. 2 to 3-year-olds have access to the kids' club, but must be accompanied by an adult at all times.

    Rooms

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    Not the best beach
    02 Dec , 2019 futureconcept2010, 154996
    See water is muddy. In addition, they carrying some works on the beach. Dishes in ala carte restaurants are inconsistent. I guess, cooks make dishes as they like. If you go twice to French Restaurant you will notice it. Rooms are very clean. Customer services are very good. Entertainment shows could be better. Very friendly coatis will take food from your hand.
    Ivan 👍
    01 Dec , 2019 ChantelC157, 503773
    I’ve been in this amazing resort with my family and to be honest I really loved it. Cleaning of all resort and room was the positive points. Very nice food. Amazing place , with amazing staff. All really nice and polite. But for sure I had one of the members of the staff that for me was very special, Ivan!! 😊 He made our evenings so great and memorable . Hard worker, pleasant , helpful and friendly. Thank you very much IVAN to made my holiday so unforgettable. 100% recommended #mexico2019😍
    Many Thanks Ivan Carmona Bartender
    01 Dec , 2019 Abeledo26, 503773
    First of all, I would like to say thank you very much to Ivan for his excellent service and kindness. We loved the service if it had 500 star I would give it for sure. Very nice resort. Friendly staff, 5 star cleanliness, lovely food an excellent place to spend a great vacation. my many thanks to the bluebay grand emerald resort and in particular to Ivan, he made our evenings the best ones. GRACIAS MEXICO 🇲🇽
    Amazing resort and amazing barman ( Ivan )
    01 Dec , 2019 FabioAbeledo, 503773
    Beautiful resort, clean rooms, amazing staff (bar, restaurants, room service, house keeping, maintenance). Great pool, great animation team. A lovely place to spend a relaxed week with a beautiful weather. A special thank you to IVAN (beach bar staff). He made our evenings amazing. Thank you Ivan. 🇵🇹
    Nous avons très apprécié notre séjour
    01 Dec , 2019 Martin18juin
    Special thanks for Benjamin at the French restaurant for his great service and entertaining. He is obviously dedicated to his customers and give them all the attention they need. great man! Also, my wife and I really appreciated the room service we got from Carolina Jimenez de la Cruz all the way through our stay. Thank you very much.
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    View all  12184  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.