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What happens if I don't check in online?
TUI flight
Don’t worry if you can’t check in online. You have two easy options:
- Visit any TUI store for help (Remember to bring the passports for all passengers on your booking, along with your TUI booking reference)
- Check in at the airport on your day of departure
Our TUI Airways flights have flight numbers that start with TOM or BY. You can find more information by visiting our Check-in and Airport FAQs page
Other airlines
If you're flying with a TUI partner airline or non-TUI airline, visit our Flying with other airlines FAQs for specific check-in information
More questions about Check-in
- Can I check in online? View more details
- Can I check in online if I'm travelling with a baby? View more details
- Can I reprint my boarding pass if it's lost or damaged? View more details
- Do I have to pay to check in online? View more details
- Do I need to print my boarding pass if I check in online? View more details
- Do I need to print the payment confirmation page if I've bought extras or upgrades? View more details
- How does mobile check-in work? View more details
- How do I check in online? View more details
- I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong? View more details
- I'm trying to check in online, but I'm getting a message saying "check in at the airport". Why is this? View more details
- I've checked-in online from my smartphone. How do I save or print my boarding passes? View more details
- I've heard there are new airport scanners that mean some hand luggage restrictions are lifted, is this correct? View more details
- I couldn't print my boarding pass when I checked in online. Can I print it later? View more details
- I didn't check in online before my outward flight. Can I still check-in online for my flight home? View more details
- I have received an error message while trying to check in online for my TUI flight. What should I do? View more details
- When does online Check-in close? View more details
- When does Online check-in open? View more details
- Which documents do I need to take to the airport if I've checked in online? View more details
- Why did I get a confirmation of check-in document instead of a boarding pass when I checked in online? View more details
