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I've booked an excursion but haven't received a confirmation email - has my booking gone through?
If you haven’t received an email confirmation for your excursions booking, please check your spam or junk mail folder. Email confirmations will sometimes be filtered into these folders.
If you still can’t find it, please contact our Excursion Team. Please have the date you selected and the excursion name handy when you call, as this helps us find your booking.
More questions about Experiences
- Can I use my Gift Card to book excursions online? View more details
- How can I book excursions whilst I'm on holiday? View more details
- How do I book an excursion? View more details
- How do I cancel my excursion booking? View more details
- How do I change the date of my excursion? View more details
- How long will it take to receive a refund for my excursion booking? View more details
- I've booked an excursion - when will I receive my e-ticket? View more details
- Where can I buy attraction tickets? View more details
