Hotel Festa Panorama

Good - staff trying hard with very little supervision or management. Pool clean but freezing cold and rooms lovely. Bad - food was very poor, repetitive, chips with everything, serve yourself (even roast joints which some guests picked up the whole thing and took to their table). We had to eat out a lot Ugly - evening entertainment almost non existent, long queues at bar for drinks in the evening, nowhere to sit in cafe type bar Would recommend going somewhere else for the same price

I recently stayed at the Hotel. Outdoor swimming pool was clean and plenty of sun loungers.I had heard from another guest that the hamburger were still raw in the middle. Restaurant food was cold even straight after the restaurant was open. Lot of the food was reheated in the evening from after lunch time. It was just mixed in with something else.At lunch and dinner there was no cold milk available for tea and had to go to bar for milk.staff clearing the tables were friendly. Sergei in the hotel lobby bar was always polite and friendly. As also the Animation team who also ran the disco in the evening were friendly. The porter/bellboy vasil was extremely helpful. Nothing was to much trouble. The reception staff didn't always speak English which made things a little difficult. The maids were cheerful. Room was clean and comfortable apart from couple of heavy stains on the carpet. The cooks/chefs didn't speak English. The general management had no interaction with the guests.IN fact one of the bar staff explained that dour/rudeness was there general demeanor. I found this surprising as their in the Hospitality business. I know from chatting to some of the staff although they get the accommodation/free food that they don't earn a lot of money. €300 a month is not a lot of money for long hours and only 1 day off.I can understand the demeanor.