What happens if my flight is delayed or cancelled?

At TUI, we always do our very best to make sure your flight is on time, and we're regularly one of the top performing airlines in the UK. That said, sometimes things do go wrong, and in these cases, we'll try to make sure any disruption to your journey is kept to a minimum.

To see if your TUI Airways flight is delayed visit your departure airport website and search for live departures. Please continue to check in as normal unless we’ve contacted you with different instructions.

If you're denied boarding, or your flight is cancelled or delayed for at least 3 hours, please speak to staff at the check-in desk or boarding gate to see information that states what your rights are when it comes to things like compensation or assistance.

For more information visit Flight Delays with TUI Airways

If you’re travelling with another airline visit What if my flight with another airline is delayed or cancelled?

What happens if my flight is delayed or cancelled?

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More questions about Flight information

Can I take my pet with me?

How do I book cargo on a flight?

I've missed my outward flight and I'll now be making my own way on another flight. Can I still use my return flight?

I've received a text message saying my flight's delayed - where can I find out the latest information?

What's the Montreal Convention and how does it affect me?

What happens if I miss my flight?

When will my flight details be available on the TUI App?

Where can I find live flight information for TUI flights?

Where can I find out the latest travel updates for my holiday?

Which terminal am I flying from?

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