I've booked travel insurance with you - how do I make a claim?

If you have an AXA policy booked online on or before 16^th April 2024:

TUI UK Limited, trading as TUI and First Choice, arrange travel insurance underwritten by Inter Partner Assistance S.A, part of the AXA Group.
 
If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on +44 (0)203 093 0032

To make a claim online visit AXA Global Europe or call 0203 093 0032.

If you have an Allianz policy booked online from 14^th May 2025:

The quickest and easiest way to make a claim is to visit the Allianz website at www.allianz-protection.com.  This will lead you to their online claims notification service where you can fill in an online claim form. You can also get a claim form by either calling Allianz Partners on +44 203 0595 687 or sending an email to claims.awpeurope@allianz.com.