Having TUI Flex on your booking gives you flexibility if you need to make a change – right up until 28 days before you’re due to travel. That means that when you book instore or online, you can change your date, destination, or hotel fee-free. Plus, you can change passenger names of anyone on the booking, including the lead passenger. Read on for all the details.

What can I do with TUI Flex?

Change your destination or hotel

If you add TUI Flex, you can make one fee-free change to your holiday destination – and/or your hotel – up to four weeks before you fly. You’ll just need to pay any difference in the price of the new holiday or hotel. If the new holiday works out cheaper, we’ll refund the difference.

Change passenger names

With TUI Flex, you can change most passenger names on your booking once fee free (including lead passenger. One person from the original booking must remain unchanged. Changes must be made at least 28 days before you travel.

Change your departure date

When life gets in the way of your travel plans, you can make one change to your departure date. As with any other change, this can be made up until 28 days before your scheduled outbound flight.

Add on TUI Flex

You’ll be able to add TUI Flex during the process when you book instore or online – you can’t add it after you’ve booked.

You can book TUI Flex alongside your holiday if:

Your holiday includes TUI Airways flights

Your departure date is more than 90 days away

To use TUI Flex to make changes to your holiday, just pop into any TUI Store or call the contact centre on 01 693 7700. And, if you’re calling from Northern Ireland, call 028 90 389 387. Or, if you booked your holiday through another travel agency, get in touch with them.

FAQs

What's TUI Flex?

TUI Flex is an extra you can add on to your booking to give you flexibility if you need to make a change – it flexes our standard T&Cs, allowing you to make fee-free changes right up until 28 days before you’re due to go. So, if you need to change your date, destination or hotel, or passenger names, you can do it all fee-free.

What about cancellations with TUI Flex?

If we need to cancel your holiday for any reason, your TUI Flex fee will be refunded along with any money you’ve already paid towards your holiday. If you need to cancel, our standard cancellation policy applies and the price you paid for TUI Flex is non-refundable.

Can I add TUI Flex to all holidays?

TUI Flex can be added to most of our package holidays. However, we’re unable to offer TUI Flex if you’re not due to travel on a TUI Airways flight or if you’re making a booking that departs within the next 90 days.

How can I add TUI Flex to my booking?

If you’re making a booking in a TUI Store, our friendly Travel Experts will be able to add it on for you. There’s also an option to add it during the online booking process. If you’d like TUI Flex, it’s important to include it when you book as you can’t add it on later. It’s not currently possible to add TUI Flex if you’re booking with a member of our Contact Centre team.

What happens if I amend by booking with TUI Flex?

Your TUI Flex benefits sit separately, which means if you need to change your date, and then later need to change your destination or hotel, you’re still covered. Or, you can use your TUI Flex benefits once, all at the same time. Plus, you get a fee-free passenger name change for every passenger on the booking.

Can I cancel TUI Flex?

No, once you’ve added TUI Flex to your booking your fee is non-refundable.

What happens if I want to make changes to my booking within 28 days?

If you want to make changes to your booking within 28 days of travel then normal terms and conditions will apply.

If I've got TUI Flex, do I still need travel insurance?

Yes, TUI Flex is not a substitute for travel insurance and it’s still important you and everyone you’re travelling with are insured from the time of booking.

TUI Flex is non-refundable – for all the details, read our terms and conditions.

*If you booked on or before 26th July 2022, TUI Flex does not include a full refund if you need to cancel. Any bookings made with TUI Flex after this date can make use of this benefit.

TUI Flex is non-refundable – for all the details, read our terms and conditions.