Hotel La Paul

We booked through Gilli holidays for Coeliacs and the restaurant staff were exceptional with our food allergies. The staff were helpful and friendly with a caring approach. The lake view is amazing and location is ideal. We visited Monte Baldo which is a ‘must do’ event. Ice cream is amazing with plenty of gluten free choices. We have loved Italy and will be returning!

Where do I start... The hotel is simply awful please do not waste your money on this hotel. You pay for WiFi, they control the air conditioner and the water from the shower is like being spat on by mice. It has a lovely view of the lake (only good thing). The staff are hostile and take offence to any questions asked, I would think they would take offence to a compliment. Breakfast is stale bread and a slice of spam sorry I mean ham and sour coffee. I could go on but I won’t bore you..... Please pay your hard earned money elsewhere.

Hotel or hostel, halfway house. I am somewhat confused as to the 3 star rating and would be interested as to why anyone would want to stay at his location. First impression customer service appalling, rude, disrespectful. Customer service non existence. The room. Flowers in the attic comes to mind. It appears that the venue is trying to do some kind of authentic look. No sorry ....inadequate, room two single beds stuck together makes your double, the shower room is a cubicle, the power from the shower is a tap which you accidentally did not shut off properly. Water temperature I won’t go there if you love a hot shower, don’t expect too much. The safe was not working, when reported, advised we will look at it, still waiting for a response. Breakfast is ham and cheese and bread /cereal and some sort of coffee. (Think Fyre Festival!) AC is centrally controlled so what is the point. You decide if I am hot or cold. really! No joke when you try to resolve the issues with the hotel the answers are border line aggression and they have an answer for everything which is just appalling! There were students in the hotel creating a racket after midnight and the hotel did nothing. They resumed their entertainment at 7.00am. Again nothing was done. Even during afternoon times it was like being in a school playground! Customer service is off the scales and not in a good way 3 star - minus 3 star surely. They have the cheek to charge for WiFi. Unbelievable. Awful awful place. I cannot tell you anything which was good about the hotel (apart from two housekeeping/service staff members. Oh yes my bad it is by the lake. No doubt the response if at all will not be welcoming and let us see how e can do better. It will be the normal aggressive response that I have seen from previous reviews. Guys do better. It really is not hard.