Shortlisted holidays

HOLIDAYS

HOLIDAY SEARCH
List
    See all destinations
    See departure airports for
    See what dates we fly to this route
    see what dates this destination is available
    Flexible by +/-3 days
    Around a week
    Clear search
    Child ages (on return date) Edit ages

    Cancun Bay Resort

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1576 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    In-water cocktails, sea views while you swim, and massages on the beach – the Cancun Bay Resort is textbook tropical.

    You’ll find this place at the top of Cancun’s seven-shaped Hotel Zone. The beach out front has some of the calmest waters around. And it’s a 10-minute cab ride from the main hub of restaurants and bars.

    The hotel’s style is modelled on its laidback, beachfront setting. A lagoon-like pool faces the sands, with a thatched-roof bar. Inside, rooms are splashed with lime-green walls, runners and cushions.

    • Rooms: 132
    • Floors: 3

    Things you'll love

    • On a beach
    • Pool with swim-up bar
    • Daytime activities

    Location

    • Beachfront location
    • 8km from downtown Cancun
    • 10-minute drive to the central shops, bars and restaurants
    • View Location

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 2 outdoor pools

      The ocean-view pool has several different sections to it, including a swim-up bar, a shallow children’s area and an adults-only whirlpool. Elsewhere, there’s another pool for undisturbed sunbathing.

    • Buffet restaurant

      Enjoy tastes from around the world with Asian, Mexican and Italian theme nights at the buffet restaurant.

    • Beach Bar

      Snacks are not too far away with nachos, burgers and pizza being served at the beach bar.

    Rooms

    View all rooms
    Great!
    11 Jun , 2019 V3976CAmarinad, 34515
    Overall, a fantastic experience. If you’re looking for one of those huge resorts where no one calls you by name, then this isn’t the place for you. On the other hand, if you’re looking for personable staff, great service, awesome beach area, and great location, this is it! Pros: rooms are nicely sized, customer service is perhaps the best I’ve ever encountered; bartenders and wait staff remember your name, requests are addressed pretty promptly, and everyone has a great vibe. One of the main Marina’s is literally next door which makes booking tours and water sports ideal. The beach, although not huge, is absolutely beautiful. The water is crystal clear, no scary waves, and extremely safe to swim at your leisure. Apart from a few scattered people trying to sell you things on the beach, you were pretty much left alone. The food at the Trattoria was excellent, but remember, you must make a reservation. Cons- the breakfast, lunch, and dinner buffets were mediocre, although, there were always a nice selection of fresh fruit and juices. Edible, but hardly delicious. If we had to do it again, we’d make reservations at the Trattoria everyday. The entertainment staff can be annoying and pushy. They have activities every hour on the hour ranging from bracelet making to water volleyball, aerobics, Zumba, and beach volleyball. The music plays pretty loudly from about 11am to 6ish. Although the pool only closes close to 10, the pool bar closes at 6 making it kind of inconvenient to have to walk inside the hotel for a drink. This is also true in the morning where the pool opens early, but the pool bar only at 11. Oh, and of course, DO NOT BUY SUNSCREEN at the gift shop in the hotel, it’s $25 for a regular bottle. Go across the street where it’s literally $12 for the same size. They will only give you one key card for the room and of you lose it, they’ll charge $100.
    Surprise birthday gift from my sister.
    11 May , 2019 Jamie C
    Jorge Alccio works in the kitchen and he is absolutely the best worker there he threw me a surprise birthday party he had champagne cake with candles, music, confetti & the works!!! He made my day and my vacation!!! His customer service was excellent!!!
    FUN IN THE SUN AT CANCUN BAY RESORT
    07 May , 2019 hobored
    A great smaller family or quiet couple hotel. On the end of the bay so it feels like a smaller private beach complete with hammocks over the water and a pool right beside the beach! The beach area is meticulously kept and looks so much nicer than the surrounding resorts. Many tours leave from the piers right beside the resort so taking a tour is simple. ..we went to Isla Mujeras for the day for 45 dollars each with Lap Lupita..very fun...drinks on the boat ..buffet on the island and a deep snorkel trip. Our room was 339 on the second floor..we were supposed to have a king bed but got doubles but it was oceanfront with a very large balcony area..so no complaints. We brought large insulated cups and the bartenders had no problem filling them up! We ate at la Trattoria Monday night and it was beautiful. My boyfriend had the steak..it was just fine..the pizza was not my favorite but the pesto on toast was so good..and the sweet server cut open a coconut for a yummy drink..very happy at the smaller quaint resort!
    MANZELLA VACATION GETAWAY!!!
    01 May , 2019 Matthew M, 48274
    Not the most fanciest of resorts. But you truly get The vibe from it.The wonderful people that stood out was the receptionist ALEXA.So helpful in every way with the kindest attitude. Made us feel very welcomed.Her work ethic impeccable. Speaking of impeccable brings me to my favorite thing to do is EATING!!! EME was the head waiter and boy what an impression He made. Every night he couldn’t be more accommodating each night. Was better and better. The coordination between himself and the Head Chef was fabulous and made our dinning experience fabulous! The entertainment coordinators were absolutely terrific!! Had a couple of very special days playing water volley ball, water basketball, and futbol (soccer for us gringos). If you book this make sure you get the view of the Gulf. My bad I didn’t is because I rushed my booking. If you go say hi to ALEXA and the MYAN KING EME!!! For me
    Excellent chefs at restaurant at the side of the pool near the beach
    29 Apr , 2019 Guillermo A
    Mr. Adrian Ramírez, as a captain of the kitchen, leaded with extremely good attention. We were celebrating my wife's birthday and they made a very good time. The taste and quality of the food was great and the service excellent
    Show more Show Less
    View all  1576  reviews

    Things To Do

    View all things to do

    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.