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    Hard Rock Hotel Cancun

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 13428 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Staying at the Hard Rock Hotel will make you feel like a rock star, whether you’re starring in your own music video or ordering room service to your Jacuzzi®.

    The Hard Rock Hotel Cancun is right on a beach, and just 10 minutes’ cab ride from the Coco Bongo and The City nightclubs. This is a lively place to stay all year round, but particularly during Spring Break.

    You can holiday like a rock star at this place. Star in a music video or have a go at cutting your own Tiësto-style dance track, before ordering room service from your Jacuzzi®.

    • Rooms: 601

    Things you'll love

    • Musical activities included
    • Beachfront location
    • Close to nightclubs
    • 5 à la carte restaurants

    Location

    • Beachfront
    • Close to shopping malls
    • Trips to the historical sites of Chichen Itza and Tulum can be arranged from the hotel - you can use your resort credits
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

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    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.

    • Frida

      This place dishes up Mexican favourites or you can opt for a pizza, too. Margaritas and tequila are listed on the drinks menu as well.

    • Zen

      Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily.

    Rooms

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    • Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    • Royal Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with extras like a personal assistant between 7am and 11pm, a 25-minute couple's massage, plush bathrobes and slippers, as well as access to Rock Royalty areas at the pool, lounge and beach. You'll also have an ironing service for 2 items per person and upgraded full size Rock Spa® bath products. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    Great Trip Very Relaxing
    20 Aug , 2019 Tracey S
    The best part of our trip was level 3 VIP pool area,EZEQUIEL at the third floor pool was awesome.He made sure I had everything I needed including lunch,towels,chairs,and of course the cucumber and water face treatments daily.Our trip was in June of 2019 and I just found my card with Ezequiels name on it and wanted to make sure I gave him the review he deserved. This was my 4th trip to this Hard Rock in Cancun and I find the rooms are getting dated and the activities are not as good as they are at HRRM.The only reason we returned to Cancun was for the Ocean and the quick trip from the airport otherwise we enjoy HRRM and UNICO. The food was good and the bartenders are always great our view was awesome on the top floor and room service was good,The only thing was the phone system was down for 3 days and we could not call room service or the front desk for anything if we needed it, We could not even call for emergencies if needed . The phones were down in all of Cancun so really it was not the resorts fault. I would return again to this resort I really just prefer no children and love HRRM and UNICO for that reason as well.
    Great Experience
    20 Aug , 2019 Ticino01, 46490
    This hotel is a little smaller than other Hard Rock Hotels in Mexico but has a great atmosphere. This was our second time here and again, the service that we got at our cabana was just incredible: Lorenzo, Jesus, and Lucy were incredibly attentive to all of our needs and so very nice and fun; they made the experience even greater! Can't thank them enough. Honestly, all of the people working there are very friendly and so ready to be of service. All the restaurants were very good, with nice menus. We particularly liked Zen and Damien our waiter! If you go there, as for Jessie at the concierge, she's incredible and so ready to help and make it happen for you. The beach was beautiful, clean and private. Just be aware that you'll find seaweed in the water and on the beach, but they clean it everyday and very nicely (the seaweed is a problem everywhere though). Definitely recommend this hotel. Have fun and enjoy!
    Epic trip and hotel
    20 Aug , 2019 leemP729MC, 190786
    Wow what a holiday. Great place to visit for families, couples and groups. Party central. Loads of things to do, all day long activities all the entertainment staff made us feel so welcome special mentions to tabby, luiz, liz, Bruce Wayne, mike and Roberto. They're all awesome. The bar service is incredible, you are truly made to feel special all day long. Our breakfast waiter made a real fuss over us he was brilliant he couldn't do enough for us thanks Carlos Nicolas. The only downer was the rather onerous and quite rude towel guy Jesus, he was the only person with attitude throughout our 14 day stay. Very unprofessional in my opinion, really made me feel quite angry, maybe a more back of house role would better suit him. Nevertheless we had an incredible time here at hard rock hotel. I'm sure we'll be revisiting very soon! Thanks again to all the staff you really did a wonderful job. Mr Lee
    Rock & Roll at Hard Rock!
    20 Aug , 2019 Devine7601
    A fantastic complex in an equally fantastic resort, the service is excellent and the staff cannot do enough for you, nothing is too much trouble. A special mention to Carlos Nicola's, he was very attentive and provided an excellent service, a pleasure to meet. The hotels location on the picturesque beach is perfect. The entertainment team work day & night to ensure you have a enjoyable and memorable holiday! ☀️⛱😎🎆🎼🎵
    Special Anniversary
    19 Aug , 2019 Travel710272
    My husband and I spent a week here celebrating our anniversary. Staff were all friendly and went out of their way to make sure everything was good for us. Our “butler” Tharvin was especially helpful. He went above and beyond arranging an anniversary celebratory evening for us. Restaurants were all good. Our favorite was the Asian vision restaurant Zen. Hotel was very clean. Everything was top notch.
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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.