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    Hard Rock Hotel Cancun

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 13838 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Staying at the Hard Rock Hotel will make you feel like a rock star, whether you’re starring in your own music video or ordering room service to your Jacuzzi®.

    The Hard Rock Hotel Cancun is right on a beach, and just 10 minutes’ cab ride from the Coco Bongo and The City nightclubs. This is a lively place to stay all year round, but particularly during Spring Break.

    You can holiday like a rock star at this place. Star in a music video or have a go at cutting your own Tiësto-style dance track, before ordering room service from your Jacuzzi®.

    • Rooms: 601

    Things you'll love

    • Musical activities included
    • Beachfront location
    • Close to nightclubs
    • 5 à la carte restaurants

    Location

    • Beachfront
    • Close to shopping malls
    • Trips to the historical sites of Chichen Itza and Tulum can be arranged from the hotel - you can use your resort credits
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.

    • Frida

      This place dishes up Mexican favourites or you can opt for a pizza, too. Margaritas and tequila are listed on the drinks menu as well.

    • Zen

      Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily.

    Rooms

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    • Deluxe Double Room with Lagoon View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    • Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    Perfect "Girls" Trip!!!!
    02 Dec , 2019 cfurino, 155032
    My best friend and I stayed at the Hard Rock Hotel Cancun from Nov. 23rd to 30th 2019. It was a much needed and much anticipated "girls" trip for 2 stay-at-home moms with young children, and the HRHC did not disappoint! We had an amazing week relaxing by the beautiful pool and beach and enjoyed every minute of our time in Cancun. Every inch of the hotel is clean and in great condition, with many different restaurants and bars to chose from. Ambiance is great, exactly what we expected from a Hard Rock property. Check-in was quick and easy with the fabulous Diego, he gave us all the info we needed. We looked forward to seeing Jonathan every morning at the Market restaurant, he took such great care of us! He remembered what drinks we liked and never forgot to bring us our lattes in "fancy" cups, always with a smile! A big thank you to Mario & Jorge, 2 concierges who were very friendly and helpful! And also to Roy & Ari (butlers) who went out of their way to make us feel welcome! We really enjoyed going to the shows and being entertained by the night time activity staff. Marco, Mike and Gucci were awesome! A truly memorable week! We are already making plans to return next year! WE LOVE CANCUN!!
    Not for us!
    02 Dec , 2019 cherylndave550
    If you like the party atmosphere it's fine. No place to find any quiet. Our room location was awful! They treated my RCI reservation like garbage. Check-in was so noisy could not understand/hear what they wee saying.
    Thanksgiving Cancun Vacation
    01 Dec , 2019 surfer5555
    good hotel, very good service, very good breakfast, very good dinner, very clean bathroom, nice room, we will do this again, for sure. Pool is very clean and staff is very friendly. staff keeps the rooms in tip top shape.
    Hard Rock Cancun still rocks!
    01 Dec , 2019 BradleyGJ, 32174
    We haven't been back to this resort for 8 years and weren't sure how things had changed. We were super happy with Hard Rock Cancun and plan to return soon! Beto and Eddie were on-the-ball assisting us every day and allowed us to relax and take advantage of all the hotel has to offer. On the beach, Lorenzo and Jesus provided great service keeping the drinks and food coming. At Ipanema, Jesus remembered us from a visit earlier in the week and brought us the meats that we enjoyed the most. At Frida, Rafa made great suggestions for our tired brains after a 14 hour bus tour.
    Hard Rock All-Inclusive is worth every penny spent!
    01 Dec , 2019 miclepisto, 29601
    From the food and the location to the staff, everything was excellent! A couple of our favorite staffers were Oscar "Bares" Gonzalo, Angel "Oso" and Li (Liborio). They all had such wonderful attitudes, friendly smiles, went above and beyond and all spoke so highly of Hard Rock. The beach here is AMAZING! The food is OUTSTANDING! Bryan and I will be back!
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    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.