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    Hard Rock Hotel Cancun

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 14038 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Staying at the Hard Rock Hotel will make you feel like a rock star, whether you’re starring in your own music video or ordering room service to your Jacuzzi®.

    The Hard Rock Hotel Cancun is right on a beach, and just 10 minutes’ cab ride from the Coco Bongo and The City nightclubs. This is a lively place to stay all year round, but particularly during Spring Break.

    You can holiday like a rock star at this place. Star in a music video or have a go at cutting your own Tiësto-style dance track, before ordering room service from your Jacuzzi®.

    • Rooms: 601

    Things you'll love

    • Musical activities included
    • Beachfront location
    • Close to nightclubs
    • 5 à la carte restaurants

    Location

    • Beachfront
    • Close to shopping malls
    • Trips to the historical sites of Chichen Itza and Tulum can be arranged from the hotel - you can use your resort credits
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.

    • Frida

      This place dishes up Mexican favourites or you can opt for a pizza, too. Margaritas and tequila are listed on the drinks menu as well.

    • Zen

      Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily.

    Rooms

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    • Deluxe Double Room with Lagoon View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    • Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    Perfect service
    23 Jan , 2020 waresa2000, 60786
    Thus Hard Rock resort is older, smaller and with less amenities, but what makes it special are the people who provide such personal and excellent service. I loved eating at The Market, because of the great selection at the buffet and the waiters..hi Mayo, Carlos, Hector,and more. Hi to Persy the best hostess ever! The bartenders were great too, hi Ramos and Willy!. Top notch services here from check-in, baggage, housekeeping, everything to checkout.
    Legendary tour
    22 Jan , 2020 41kristya
    When we arrived at the airport in Cancun we were talked into doing the legendary tour and assured, that our deposit would be refunded after the tour. Five days later we are still waiting and it seems that all our calls are being avoided. Avoid doing this tour at all costs!
    Had a wonderful time
    22 Jan , 2020 mrsl00bner, 42195
    Staff all very friendly. Room very clean. Entertainment, pools and beach all great. Food was overall good but a little improvement in their quality of steaks. Had a wonderful view of the ocean from our room and a huge hot tub in the room also. Very relaxing and fun trip. Just wish we could have stayed more than a week.
    Moment to keep with HRC
    21 Jan , 2020 mis_jen, 32655
    AMAZED ! I had a great experience with my family. Provides best service, best staff ! While my stay I met this great person as employee whom her station as a bartender her name is Silvia, she did a very good job as her service always attendant my family and I, and always concern if we needed anything while our stay. I give the hotel more than 5 stars and I recommend the stay very worth it and you will have a fun amazing time NO DOUBT ! Love how they have bands playing and every employer was very good at thier job and nice people. ZEN RESTAURANT WE MISS YOU LOL SOOOO PERFECT WILL DEFINITELY WILL BE SEEING YOU HRC SOON ! LETS HOPE 2021 !!!! :) OH LOVED THE POOL !
    Almost perfect
    21 Jan , 2020 Viktor H, 60795
    I like the Hard Rock a lot. I've been in many all inclusive resorts and the Hard Rock is one of the best. This one in Cancun is a little old compared to Riviera Maya HR, but still a good choice if you are able to find it for a decent price. Professional live music bands every day, which I love so much! The food variety/serving will not "wow" you, but you always can find something. The best restaurant is Italian - their food is 5-star! We never had a problem to find a spot at the beautiful beach or near the pool - if it was full, the workers helped us with additional chairs. We appreciate the HEATED POOL. Customer service is great, great people all around. In Hard Rock everything is made well, high quality stuff - furniture and accessories, great gym and GREAT KIDS CLUB with outstanding workers that make your children happy! Almost perfect!
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    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.