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    Hard Rock Hotel Cancun

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 13111 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Staying at the Hard Rock Hotel will make you feel like a rock star, whether you’re starring in your own music video or ordering room service to your Jacuzzi®.

    The Hard Rock Hotel Cancun is right on a beach, and just 10 minutes’ cab ride from the Coco Bongo and The City nightclubs. This is a lively place to stay all year round, but particularly during Spring Break.

    You can holiday like a rock star at this place. Star in a music video or have a go at cutting your own Tiësto-style dance track, before ordering room service from your Jacuzzi®.

    • Rooms: 601

    Things you'll love

    • Musical activities included
    • Beachfront location
    • Close to nightclubs
    • 5 à la carte restaurants

    Location

    • Beachfront
    • Close to shopping malls
    • Trips to the historical sites of Chichen Itza and Tulum can be arranged from the hotel - you can use your resort credits
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.

    • Frida

      This place dishes up Mexican favourites or you can opt for a pizza, too. Margaritas and tequila are listed on the drinks menu as well.

    • Zen

      Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily.

    Rooms

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    • Royal Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with extras like a personal assistant between 7am and 11pm, a 25-minute couple's massage, plush bathrobes and slippers, plus a premium liquor dispenser providing Absolut, Barcadi White, Johnny Walker Black Lable, Jose Cuervo Especial, as well as access to Rock Royalty areas at the pool, lounge and beach. You'll also have an ironing service for 2 items per person and upgraded full size Rock Spa® bath products. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    • Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock and a liquor dispenser. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    BEST CONCIERGE EVER
    11 Jun , 2019 realkatierocker
    While on my trip at Hard Rock, my friend and I were assigned the job of making dinner reservations for the six nights we were there (we had a group of 9 so we thought it would be quite difficult). We found ourselves at Tharvins desk and he helped us out tremendously, he was very kind and easy to communicate with. Not only did he help us with scheduling all of our dinners, he called to our room daily to see if we needed anything else. If you find your self at Hard Rock Cancun I highly recommend you get in touch with Tharvin. P.S. The resort offers activities to do all day and night, my favorite was the Karaoke and the Legends of Rock Show. SO MUCH FUN!!!!
    Amazing customer service! Especially from the concierge dept
    09 Jun , 2019 Mike K
    I was at Hard Rock Cancun from June 1-8. We got to the hotel around 10am and they checked us in and we went to and had breakfast while waiting on the room. They had us in a room with bags and all delivered by the time breakfast was finished. I want to comment on the concierge for this resort. They took care of our every need and were amazing. From dinner reservations outside the resort to getting us and our friends together for everything we did. Absolutely amazing. You cant go wrong with this resort, or the great group of workers who make it great. Room 408
    Cruise ship on land. Aging hotel. Sub par service. Old person time share property. Not even close to worth the money.
    09 Jun , 2019 Traveler13132828
    Not worth it. Carnival cruise ship on land. We just really did not care for this place at all. Found it boring. The food was a big let down. Had to really work to get quality service. Just take the five Hundo a night and spend it better somewhere else. I can see how if you have never ever traveled before this place could be seen as ok ...but geez. For the coin your paying just don’t do it. Major disappointment
    Fantastic vacation
    09 Jun , 2019 tmihalko
    Three friends and I spent a week at the Hard Rock Cancun and we all had a fabulous time. Everything about the place was nice. The food was delicious and there was always plenty available. The fact that it was all-inclusive made it even better! The staff was very professional and friendly. Our butlers, Armando and Ari were terrific. Anything we needed, they were on top of it. Our beach butlers, Johair and Robert were great and last but not least, we loved Mayo and Peewee in the buffet. All of these people that I mention always seemed happy to see us. I know that it is part of their job to be nice to guests, but they were really good at it. I would recommend the Hard Rock Cancun to anybody that wants great food and service and wants a relaxing, happy beach vacation.
    Great Times!
    08 Jun , 2019 fknelson, 150807
    Ana and Mike have been AWESOME all week! They treat you like family, and have helped make our vacation wonderful! We always love coming here, and look forward to planning our next trip. Thanks Hard Rock family!
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    View all  13111  reviews

    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.