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    Moon Palace Cancun

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 34451 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You’ve got a fantastic choice of restaurants at the Moon Palace Cancun, not to mention a choice of five swimming pools.

    Tropical surroundings are a given at the Moon Palace Cancun. The hotel is tucked among 123 acres of gardens, and right on a white-sand beach.

    It’s easy to stay put at this place, thanks to a choice of swimming pools, 12 restaurants and a club for little ones.

    • Rooms: 2043
    • Lifts: 8
    • Floors: 3

    Things you'll love

    • Beachfront setting
    • Surfing simulator ride
    • Luxury spa
    • Perfect for your wedding day

    Location

    • 1.5km of white‚ sandy beach in front of the hotel
    • 15-minute drive from Cancun International Airport
    • 32km taxi drive from the main shopping area of the hotel zone
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Resort credit

    Stay 12 nights or more and receive up to $2500 in-resort credit per room to use towards hotel facilities including special dinners, spa treatments and more. Stay 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Restrictions apply. There is a 16% charge on the amount of credit used during your stay, this is payable in resort by card.

    Honeymoon and Anniversary offer

    Receive a bottle of sparkling wine and a mini cake on arrival, if you're celebrating your anniversary or honeymoon. Proof of marriage required - within 1 year for honeymooners. Just contact us once you've made your booking to claim this offer.

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 3 outdoor pools

      The pools here are pretty huge. They're surrounded by thatched parasols, palm trees and sunbeds.

    • Spa*

      Massages, therapies, facials and body scrubs are on offer here. There are 39 treatment rooms, including couples and master suites. If you opt for a treatment you'll be able to use the hyrdrotherapy facilities on the day of your appointment.

    • Poolside restaurant

      Steak and seasoned chicken are on offer here. In the evening this place becomes an à la carte serving up sushi.

    Rooms

    View all rooms
    • Deluxe Double Room with Balcony or Terrace

      This deluxe double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock.

    • Deluxe Superior Double Room with Sea View and Balcony

      This deluxe superior double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock. And last but not least, you'll have a balcony with a sea view, too.

    Moon Palace Nizuc
    02 Dec , 2019 Voyage113548
    Elvis and Cristian in the pool area at Moon Palace Nizuc were so wonderful! We had the best trip and they were so helpful and accommodating. Elvis, Cristian and all the staff were so attentive, always so friendly and kind. We will absolutely be back and can’t wait!!
    Moon Palace - A great family vacation.
    02 Dec , 2019 jillsJ1326IM
    We just got back from the Moon Palace in Cancun. Perfect family vacation as we are a group of 6 traveling with another family of 5. There was so much to do for all ages from 11 to 80. The food was amazing. Only issue was making dinner reservations but we got the hang of it after a few days. The hotel was so clean, the staff were all friendly. The drinks were perfect. We did use our resort credits for a couple of excursions. Seems like a good value. The spa was fun. We enjoyed the entertainment staff and the night shows were a lot of fun. We can not wait to go back.
    Very relaxing! Great service!
    02 Dec , 2019 Cruiser734711
    Carmen, Gabriela, Rita, Margarita and Randy Were wonderful. The experience was the best we have had on our vacation so far! The girls made us feel very welcome. From reception to the manicure to the pedicure everything was exquisite.
    Great service
    02 Dec , 2019 Mocampo76
    The massage I received was amazing so relaxing. Julia gave me a good massage and manicure and pedicure. My daughter's were very happy with their manicures and pedicure they hot from Margarita, Rita, Gladis and Veronica. They were all very friendly to them. I would high recommend getting the services at Moon Palace Sunrise. The receptionist Armando offered us drinks and asked if wanted anything else. Very friendly guy. I can't wait to come backto get these services. Thank you all for your service!
    Fantastic holiday
    02 Dec , 2019 charlottelT9782XX
    This hotel was one of the best hotels we have stayed out. The amenities were excellent and the food was to a very high standard. Was a bit disappointed that we couldn't get to eat at momo as it was very busy and you need to be there at the right time to get a seat. The staff here were fantastic, they couldn't do enough for you and did everything in their power to make sure our holiday was an enjoyable one. The entertainment around the pool area was brilliant especially in Nizuc. Special thanks to Marisol,Oscar, George and Memo, as they went above and beyond to make sure all the kids had a good time. From one very happy UK family.
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    View all  34451  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.