Moon Palace Cancun

We were booked in to the Moon for 1 night after our flight was cancelled and we couldn't have asked for a nicer place. We had already spent 10 days at our regular place in the Hotel Zone when Our flight home was canceled. We couldn't stay at our home resort and was checked in to the Moon as it was close to the Airport.. We were a little reluctant at first as we are creatures of habit and didn't expect to enjoy our extended stay. Well, that lasted about 30 mins !! :-) Even though it was a 24hr stay we packed so much in to that short time.. If it wasn't for "Mario" , who took his time to make us feel comfortable right from when we checked in and he took us to our room 8210 on the cart.. Mario made sure we had no more questions or concerns and encouraged us to enjoy the property to the fullest!! So, we did.. We enjoyed a late night meal and an early morning in rook breakfast that was superb in both quality and service. We then ventured out to walk the grounds and was immediately made to feel welcome.. We stopped and spoke to one of the entertainment staff "Francisco Canche" and it didnt take long before we were in the grove of the resort.. We went back to the stores and my wife bought a yellow bikini and cover up so she could get more sun and enjoy the pool.. Thanks Francisco for encouraging us to relax and enjoy!! We enjoyed a nice lunch at a pool side restaurant and the food was fantastic, I wish I remembered our waiter as he was super nice and attentive ( it was the one that turns into a steak house at nigh, we were there around 230/300 pm ) We then went around the resort some more but unfortunately we had to go back and get changed for our 7pm pick up.. Thank you Again Mario once again for looking after us right from when we got there till we boarded the bus!! You are truly a seasoned professional , we will see you again!!

We stayed at Moon Palace Nizuc for 7 days this month (Jan 2020). The resort was very family friendly. Food was excellent - El Mangalar was our favorite. Agra was very good. Momo was very good. The snacks / fast foods made available at the Palapas were fantastic. The cafe giving out cakes, icecreams and coffee was very good and accessible. We love Indian food. El Mangalar had an Indian section in their buffet - this truly got us going all through. We travelled with two small kids and our parents. Everyone found the food at El Mangalar very palatable. Beach: Very easily accessible from the room. Less than a five minute walk irrespective of where your room is located. Beaches were not big (should be 30 feet of sand and then the water), but very clean. They remove sea weed if any pretty regularly. The sea water wasn't clear like we see in the Carribean islands, I did not see many take a dip into the sea. The sea is relatively calm. So if you and your kids just like to wade through knee deep water, the beach will work well for you. Pools: The best aspect about the pool was : At Moon Palace Sunrise, they have a pretty big swimming pool were the water is warmed. I'd say 80 degrees. Rest of the pools had water in regular temperature (60 to 65 degrees). Those pools were pretty cold for January, this one master pool was what we used throughout our stay. Transportation within the resort: There is a bus that runs every 15 minutes shuttling people between the three lobbies: Sunrise, Nizuc and Grand. That was very convenient. Golf carts were available if you wanted to shuttle from your room to your lobby, but we never needed it as we were 10 minutes away from the lobby by walk. I'd say the resort had very good transportation facilities. Spa: We've been to Hard Rock Punta Cana before. The spa there was much better. The spa here is not bad. Above average. Shows: There was one every night, though we didn't go. Can't review them as a result. Overall: Extremely family friendly. Resort credits: The 16% tax over and above the credit, wasn't very helpful. You cannot shop much using the resort credit - cigar, tequila and handbags. That is pretty much what you can buy. We used the resort credits just for the Spa. Rest weren't very usable.

We travel a lot and I can’t say the whole hotel is consistently 5 stars but if you are looking for 5 star service you will get it from Jaime and his Grandpa (relationship not confirmed...) Bernardo in the Nizuc buffet. This is my 7th or 8th stay at this property and if one person stands out, it is Jaime at the Nizuc buffet. If Jaime is my server, I can’t carry my own plate to my table, he takes it for me. The level of service from this gentleman is beyond Disney cruise level service this guy is amazing and he should be a manger or working at Grand Velas. He has been serving me and my kids for at least 3 years now, and at this point we feel more like family. When my kids get wake up in the morning I ask them if they want to go to the pool or the waterslide or the beach or the kids club and they tell me they just want to go see Mr. Jaime. And then there is Bernardo making mouse puppets from the napkins to entertain the kids and other tricks. There are no words for these guys. Just no words .... THANK YOU Jaime and Bernardo Honestly though, it is not fair to mention just these 2 - the service overall in the Nizuc buffet is second to none. Last year we spent a week and the Grand at Moon Palace and then moved to Nizuc for our last 5 days. I remember clearly the day we moved to Nizuc and dined in the buffet. I pulled Jaime aside and told him how much better the service was in the Nizuc buffet than at the Grand, and that they should be providing training to the staff at the grand. A few other amazing people I need to give credit to at the Nizuc buffet - if you are wanting something extra special please ask Miguel for his special pineapple dessert which is a spectacular private fire show cooked right at your table. And if you want to top that with an amazing Mayan coffee show, there is none better than Arturo. And please don't forget Fabiola who is constantly checking up on us and making sure we have anything we want. Honestly, if you dine with these guys, you will feel like royalty! And these are not the only amazing staff at this hotel - if you are going to the evening shows you can 100% count on Benjamin to have your drink ready before you even get to the bar. This guy makes sure you are taken care of and his bartending skills are second to none. And if you are a little picky on your alcohol choices they don't have all the premium alcohol options that they should, just talk to Benjamin and he will find you something good ;-) And please don't forget Ernesto the Dancing Chef who has been serving us ice cream at the pools for at least 5 years now. This is the most fun and amazing guy ever!! My kids also want to say a special thank you to Paola at the Sunrise Playroom - my kids are a little old for kids clubs and normally refuse to go, but they did have some fun times at the Sunrise Playroom and we would like to thank Paola for that.