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    Moon Palace Cancun

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 35327 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You’ve got a fantastic choice of restaurants at the Moon Palace Cancun, not to mention a choice of five swimming pools.

    Tropical surroundings are a given at the Moon Palace Cancun. The hotel is tucked among 123 acres of gardens, and right on a white-sand beach.

    It’s easy to stay put at this place, thanks to a choice of swimming pools, 12 restaurants and a club for little ones.

    • Rooms: 2043
    • Lifts: 8
    • Floors: 3

    Things you'll love

    • Beachfront setting
    • Surfing simulator ride
    • Luxury spa
    • Perfect for your wedding day

    Location

    • 1.5km of white‚ sandy beach in front of the hotel
    • 15-minute drive from Cancun International Airport
    • 32km taxi drive from the main shopping area of the hotel zone
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Resort credit

    Stay 12 nights or more and receive up to $2500 in-resort credit per room to use towards hotel facilities including special dinners, spa treatments and more. Stay 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Restrictions apply. There is a 16% charge on the amount of credit used during your stay, this is payable in resort by card.

    Honeymoon and Anniversary offer

    Receive a bottle of sparkling wine and a mini cake on arrival, if you're celebrating your anniversary or honeymoon. Proof of marriage required - within 1 year for honeymooners. Just contact us once you've made your booking to claim this offer.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 3 outdoor pools

      The pools here are pretty huge. They're surrounded by thatched parasols, palm trees and sunbeds.

    • Spa*

      Massages, therapies, facials and body scrubs are on offer here. There are 39 treatment rooms, including couples and master suites. If you opt for a treatment you'll be able to use the hyrdrotherapy facilities on the day of your appointment.

    • Poolside restaurant

      Steak and seasoned chicken are on offer here. In the evening this place becomes an à la carte serving up sushi.

    Rooms

    View all rooms
    • Deluxe Double Room with Balcony or Terrace

      This deluxe double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock.

    • Deluxe Superior Double Room with Sea View and Balcony

      This deluxe superior double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock. And last but not least, you'll have a balcony with a sea view, too.

    Amazing service
    12 Feb , 2020 689ibrahime, 60745
    Unique night club Was amazing ,service was impecable I love this place and i will always come back Dj was amazing My server was exquisite thanks anna , maria , and ezabelle , zaira And Rafael And overall the dj Katy and carlos
    Unique
    12 Feb , 2020 637dinae
    Excellent service. Very friendly staff. Love my time here. Anna, Maria and Isabelle, Rafael and Zaira are the best! The nightlife here is excellent and they make it a very fun and unique experience. Worth visiting!
    Unique night club
    12 Feb , 2020 marksV1472IZ
    Maris was very helpful. She was alot of fun.we had a good time. Anna, Zaira, Isabel, rafael. And the D.J's Carlos and Kathy. I really like the service. They have the best Hookah. I will surely comback.
    Wonderful hotel
    12 Feb , 2020 jessybay97, 56003
    It was wonderful vacation,delicious foods and beautiful location . Everything is thoughtful,the transportation inside the hotel was perfect. But I prefer that the hotel provide a free shuttle from airport to hotel and vice versa The room was so clean ,I like the CHI shampoo and conditioner too.but the spa AWE is so expensive ,we didn’t do massage. Thank you .
    Another great vacation
    12 Feb , 2020 2utahtaylors
    We have been there about 10 times and continue to love it. The golf villas are very quiet and peasant and it is great to have the cart. The villa carts are in disrepair but we got by. I think the golf check in system could be streamlined. We like staying in the golf villas. My only complaint is that I preferred an upstairs room and was told there were none available. Then 2 friends who booked in after me got upstairs rooms. This form is annoying. It says I have deficiencies marked in red, but there are no red marks.
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    View all  35327  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.