Moon Palace Cancun

Where to start? First, the hotel itself is amazing. Sure, the Grand might be larger in size, but no matter which hotel you stay at you’ll be amazed at design right away. The seaweed is an issue, but the week we stayed it wasn’t really a problem at all, in fact, the last two days there wasn’t even a hint of seaweed, and whenever it is there the staff is always working their best to clean it up. My wife and I only used the beach and ocean for walks in the afternoon, and the sand was so soft, and to hear the tides crashing into the shore, which was always nice to hear in the morning and at night. Afternoons were always spent at the pools which are always beautiful and have plenty of activities, alcohol, or peace and quiet to entertained however you choose to spend your day. The food is also amazing and there are so many different restaurants that if you only stay one week there is no way that you can visit them all. A lot of nights it will be a tough decision on which restaurant you want to visit. There are steak houses, Asian, Mexican, French, Lebanese, Italian, French, and even Indian now. If you’re having to difficult a time or a group with a bunch of different desires you could also choose from the different buffets they have as well which can suit a variety of appetites. If the hotel was only about the above-mentioned things it would be a 4 ½ to a 5-star resort. However, the thing that really sets apart the Moon Palace from every other resort if the fantastic staff. Heriberto, our diamond concierge is always amazing. He helped booked reservations for restaurants before we arrived and even went above and beyond on an anniversary surprise for my wife which made her so happy she cried. We also had a private dinner on the beach and Eduardo Poot, Diego Perera, Diego Razo, and Jenner Razo made the night incredibly special. The food was amazing and there is nothing more romantic than the sound of the ocean while enjoying a world-class meal. We had 3 amazing pool concierges, Erik, Viviana, and Anel. Once again cannot mention enough how above and beyond these people go. Anything you need they are always there to get it for you, always happy and just brings an extra bit of sunshine to your day. Erik brought us Mexican candy to try one day which was delicious, and once when I mentioned that it was too bad the hotel didn’t offer horchata because my wife loves it so much Viviana actually brought some in so she could have it one day, just amazing staff. As well as the poolside waiters Carlos “teddy” Christian, and Anuar, always brought us great drinks and great conversations. Our favorite waitress was Guadalupe soberanis who was working in the pub and the lobby bar of the nizuc. Last year she worked in the café and made amazing foam animals for my wife every morning but this year we made sure to stop by and see her every night at the bar because we had to find out where she was moved to. She brought my wife a little Mexican girl doll that will always hang on our Christmas tree for now on to remember the trip and her. Most mornings we had breakfast at El Manglar which is the buffet type restaurant. Jorge, Hecner, Alexis, and Osbaldo were always ready to greet us in the morning, and remembered us from past trips which is amazing considering the number of people they see from year to year. The only sad part is when they have days off and you miss seeing them but I’m glad they get to spend time with their families. Los Caporales is another amazing restaurant too. If you go there I highly suggest the Mayan coffee for an after-dinner drink. Mateo made if for us and after telling him how sad we were it was our last night he made us his special dessert which was flaming bananas. It was so good we decided that it was the perfect way to end our trip and we went right back to the hotel room knowing nothing else was going to top that. I thank him so much for that and Santiago, Samuel, and Kathy as well there for making our last night so special. Another amazing restaurant staff is in La Gondola, and especially Roman the manager there. He always has a smile on his face and is table to table to make sure that everything his great with all of his guests. The only tour we did this year was the grand facilities tour, which was amazing to get a behind the scenes look at the hotel and the amount of work that is done to service the guests. All the workers behind the scenes were so friendly and smiled and waved as we did our tour. It was such a shame that they are only behind the scenes because they were so nice and welcoming. We also had the Chefs dinner in the grand which is not only an amazing meal but a great show with all the led lights on the tables and walls, I highly recommend doing those two if you get the chance. There are so many people that I’m missing to thank but that is how truly great this resort is. There are so many places that you can go on vacation and people always ask us why we keep going back to the moon palace, but the answer is simple. Not only is the resort amazing, but the staff is as well. They truly make you feel that you are a guest in their house, there is a level of service that you get at this hotel that I have never experienced anywhere else. Going to the moon palace feels like you’re going to see your family for a week. That is why my wife and all call off of our friends at the moon palace mi familia because they truly feel like they are a part of our family.

Magdalena was awesome. Very relaxing massage. Will be rescheduling soon. Heber made sure I had a cool drink after the appointment. Benjamin was a pro. No problem at the desk and everything ran smoothly. Be back soon.