Riu Cancun

We didn’t actually stay here but we spent a lot of time here during the day and a odd evening. We were staying in the riu Carine which was a 45 minute walk Ali g the road. We used to enjoy a daily walk here have a few cocktails or a light lunch in the Italians then get the bus back to our hotel. Lovely hotel in a beautiful location we enjoyed having a mojhitos in the corner bar watching the world go by. Staff were very nice we would definitely stay here or the palace next door.

How this hotel is listed as a Tui Platinum 5* but how it’s received this rating is beyond me...In my opinion it’s 3* at best. For a group of friends that will always stay 5* when regardless of the destination, we have been left underwhelmed to say the least. Upon arrival we were impressed by the grand reception area. Check in was pretty quick and we were excited to see our room but this however did not live up to photographs. The white wash walls are a dull grey, lighting is minimal and the fridge is loud enough to keep you awake all night. The rooms are cleaned everyday but the bedding sheets not changed in a week. Grout discoloured in the bathrooms and tiles falling off. Not quite the ‘platinum’ room we were hoping for to be honest. Outdoors and in the grounds of the hotel, there are pool tiles falling off, cups left round the pool area. The colour of the swim up and activity pool looked like a swamp as the colour was a dark green - impossible to see your toes. We stuck to the sea and beach to avoid these. The food was everything you expected from a kids party.. plenty of burgers hot dogs pizza etc but nothing of any decent standard. Considering there is over 500 rooms at this hotel I’d hate to stay here if it was at capacity you just wouldn’t get served. It’s evident the same dishes are left out for days on end to the point where anything hot in a sauce needs breaking through a coating that’s dried up over it before you could begin to serve. Something as simple as biscuits and bread are stale day in day out. Service is poor/non existent. You’ll have finished your meal before someone offers you a drink and if you’re waiting for your plate to be cleared, you’ll be there all night. The A la carte restaurants was probably worse then the buffet. Long waiting times, and below average cold food. I’ve stayed at Riu hotels in the past and that’s what drew me to this hotel as I thought I would receive a similar high standard unfortunately this hotel is well below par with improvements needed across the board. I wouldn’t recommend this hotel to anybody and once returning home will be speaking to tui to about how they rate their hotels and how on earth they can brand this hotel as a platinum one.

We were here in 2017 and it had been recently refurbished so it was very modern and clean. We've just arrived home from our 2nd trip with friends and were a bit disappointed. Overall it's still a nice hotel but the standards have slipped. We felt the pool areas mainly were dirty. I did see the pool water being tested often but where we lay, the tables and beds were dirty and sticky. The night befores cups, feathers, crisp packets and rubbish were still lying around at 8am. There were a couple of abandoned, deflated lilos lying at the side of the area where the entertainment team hung out for 3 days and they stunk, a fishy, urine smell!!We asked for them to be moved. It took another 3 days before they were taken away. Some guests then started washing the tables in the pool which wasnt veey hygienic but if they were hosed down properly, they wouldn't have had to do that at all. We also found the drinks weren't nearly so good. When ordering drinks at night from the waitresses at the entertainment area, if she got them from the wet and drinking bar, they tasted awful!!. Half the time we left them almost untouched because we didnt know what we were being given. The chairs in the lounge (blue chairs) looked as if they're being re upholstered but only the parts that are damaged are being replaced so now the chairs are 2 differnt shades of blue, which for a 5 star hotel looked cheap and tacky. Have to praise the staff everywhere who were fantastic, very hard working and happy. Augusto, mary, and wilma were so quick with our drinks in la punta lounge. The bar staff were great in there aswell. We had loads of different shots that we brought up on our phones and they were made for us in an instant. Still a nice hotel but nowhere near a 5 star. We had a lovely, funfilled 2 weeks and met lots of nice people, done coco bongos (6th time, love it),captain hook pirate ship and had a day trip over to isla mujeres so overall we had a great 2 weeks but we wont rush back to the riu cancun