Riu Cancun

I went on an anniversary trip with my boyfriend so it was only us two, 25 years old. We wanted to stay somewhere close to the downtown area to save on taxi rides and we only used a taxi three times while out there to get somewhere further. The hotel itself has very friendly staff, especially if you're friendly to them as well. Our room was the King bed ocean view and the room itself was clean and we didn't have any problems. There are four or five pools, we spend all our time at the pool with the bar and enjoyed it. I do not like that people wake up early to "reserve" lounge chairs and don't show up until noon or 1pm. Other people can be using those in the morning while they aren't there. It should be first come first serve. The beach itself is a few steps away from the pool and the water and sand are beautiful. There are people selling bikinis wraps, waterproof cell phone cases , sunglasses and they'll ask you for a lot at first but they will ultimately bargain with you. We wanted to try to the restaurants and ended up at the buffet every day. There are so many options, i don't now how people complain about it, six-seven different stations. The alcohol wasn't top tier, but it wasn't random alcohol either. I enjoyed my staff here and would most likely come back to his hotel when i have the chance. DONT FORGET TO TIP, its all inclusive but they work for tip too. Don't be cheap.

Had a good holiday, travelled in a group of 10 from Uk, not a cheap holiday, but came 2 years ago and loved it so brought all the family, we can see a decline in staff mainly, check in was horrendous, made us stand and wait nearly an hour considering we been travelling for 12 hours was not great, cleaner washing floor around our feet, last time was much better with lovely greetings and drink and not having to queue rooms were ok, but can see they need some repainting, sofas in bar and reception need new seat pads nothing been updated since last time here. Lovely food and drinks but restaurant again lack of staff, had to clean own table, find cutlery few times, not enough staff clearing away, on evening they close off part of seating area, why? This is busiest time, lack of staff I can only presume, food does get repetitive but is still nice. Entertainment good daytime, poor evening except when had good couple of professional shows, they had a lot more on previous visit, cleaning around hotel is spot on, always cleaning so spot on there, do think shows finish too early and bar closes too early. This year also seen the change in room tax which was ok, but also each trip we did also had to pay port tax, this was catamaran and Captain Hook, would rather pay one price for it and not bit by bit. Ventura water park disgusting don’t bother, cheap supermarket across the road, also mall at coco bongo and across from hotel good for gifts Overall had good holiday as weather played ball, but won’t be returning unless does become 5 star again.