Riu Palace Las Americas

Beautiful hotel, staff excellent, almost without exception a special mention for Irvine, who welcomed us, Adrian, Erica and Marlene from the Art Deco Bar. We were upgraded to a room with a wrap round balcony with fantastic views, our room and the hotel in general was exceptionally clean, although the corridor to our room had a very musty smell. The pool areas were immaculate, we used the infinity pool but felt the noise from the party pool was excessive and not conducive to a mixed age group with the head banging music. Food was acceptable but not 5 star standard. The entertainment was awful, not helped by sitting in an area without air conditioning. Enjoyed our stay, but would not return.

For the second summer in a row, we have decided to spend two weeks at the Riu Palace Las Americas in Cancun.... it was just like “returning home”. The welcome by the assistant managers Alberto and Victor, the reception staff, Maria at the Cappuccino Bar, the kitchen staff and everyone else, was amazing! What to say about the accomodation: PERFECT! We had the best 2 weeks thanks to the weather, the food, the atmosphere. The connecting with the hotel manager Daniela, the second week, it made us realize that her personality and her leadership skills make the Riu Palace Las Americas, a TOP QUALITY HOTEL. A true professional resort, with all the best quality. Looking forward to next summer!!!!!

This hotel is several blocks from the ferry- (if you don't wish to move your luggage- you can hire a cart at the ferry to port them to the hotel). The hotel has its reception on the main floor, and the rooms on floors 2 and 3. The rooms are an okay size- nothing huge but adequate. The beds were doubles. There was a ceiling fan plus an air conditioner. A refridge (that was actually COLD) was also in the room. The bathroom was tiny but clean and useable. The staff primarily speak spanish- although with hand gestures, smidgeons of English and the occassional Spanish word- one was able to communicate fine. You will be asked to leave a 25$ refundable deposit for your room key/safe key. When you turn these in at check out- you get your funds back. We were able to leave our luggage while we did a day whale shark tour and were heading to Cozumel afterwards. The hotel is right around the corner from a supermarket where you can get a wide assortment of drinks, snacks, food. There are lots of little eateries and souvenir shops in the vicinity. There are 2 beaches nearby- one is across the street and up a block- this is more rocky and not as good for swimming- the better beach is North Beach which can be found by making a left out of the hotel and walking straight until you come to the water. Do be careful of the uneven sidewalks, the car congestion and the golf carts- it can get a bit crazy at times. Also- be sure and mark your direction- the area is a grid of streets that all look similar and it is easy to become confused.