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    Riu Palace Las Americas

    !!!!! Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2125 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This adults-only beachfront hotel doesn’t just look the part – it delivers a pair of sea-view pools, a stylish spa and a collection of speciality à la carte restaurants.

    This place is just steps away from a stretch of gently shelving white sand, just a few minutes from lively Cancun. It’s got a pair of pools to its name, plus a dining scene that includes 5 speciality restaurants.

    The hotel has twin turrets, each with a cupola and statue atop. Interiors are equally impressive – the lobby features painted ceilings and crystal chandeliers.

    • Rooms: 372
    • Lifts: 4
    • Building: 1
    • Floors: 7
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • Adults only
    • Sea-view pools
    • 6 restaurants
    • Free Wi-Fi
    • Perfect for your wedding day

    Location

    • On the beach
    • 1km to hotel zone with cafés, bars and restaurants
    • 100m to Riu Cancun
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Honeymoon Offer

    Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room the day after arrival.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast, lunch and dinner. Option to have Continental breakfast. 24-hour drinks. In-room drinks optic with branded premium spirits. 24-hour snacks.

    Facilities

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    Rooms

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    • Junior Suite with Balcony or Terrace

      These junior suites come with free Wi-Fi, satellite TV, air-con, a safe, a minibar, a coffee maker, bathrobes, an iron and ironing board. They also have an in-room drinks optic – meaning you’ll have your very own branded premium spirits on tap in your room. The drinks can vary, but usually include brands such as Smirnoff, Bacardi and Jose Cuervo. The bedroom and lounge area are open plan and next to each other.

    • Junior Suite with Sea View and Balcony or Terrace

      These junior suites give you a great view of the Caribbean Sea. They're complete with free Wi-Fi, satellite TV, air-con, a safe, a minibar, a coffee maker, bathrobes, an iron and ironing board. You'll also have an in-room drinks optic – meaning you’ll have your very own branded premium spirits on tap in your room. The drinks can vary, but usually include brands such as Smirnoff, Bacardi and Jose Cuervo. And just to let you know, the bedroom and lounge area are open plan and next to each other.

    2nd Time Just as Great at RPLA.
    10 Jun , 2019 TorontoSunfan, 155019
    We travelled to RPLA for the 2nd time from May 28th to June 4th and just like our 1st visit in September 2017 we had a great time. I emailed the hotel 1 week before our arrival and asked for an early checkin and were able to get into our room by 2:00pm. We just book a standard room this time and had hoped for a ocean view on the inside of the C since we were returning guest but were given room 456 over looking Fiesta Americana Cancun Villas and the lagoon behind the hotel zone. I was a bit disapointed at first but we grew to enjoy the view, spectacticular sunsets and the constant buzz of the Blvd Kukulcan. All the noise from the street disapeared as soon as we shut the sliding door. We had been to the Fusion and Black & White the last time and had planned on returning to the Black White for lobster but once they had lobster twice at the buffet we eat there the entire week. The waiters in the buffet were great and got to know us and what we wanted to drink by the third night and always had out drinks ready when we returned with our food. We spent our days at the party pool parked beside the "Can" bar and Jamie and his crew always looked after us. A special mention goes out to Jaun who was constantly checking on us to see if we need another drink, picking up our empties and exchanging our ashtray. Jaun never stopped the whole week we were there and should be recognized as one of the RPLA outstanding employees. The nightly shows were great and my only suggestion would keep things going a little later as things seem to shut down around 11pm. The animation team was great and did a great job getting people involved in all the games and activities they do. The hotel was constatnly being cleaned and all the staf we encounter were freindly. We are off to Jamaica next but will diffently return to RPLA in the future.
    10 yr anniversary and 40th birthday trip
    10 Jun , 2019 berg0602
    My husband and I, along with another couple just got home today after a 6 day 5 night stay. I cannot say enough good things about this place. The staff is amazing, they work day and night to make this place look spotless. The service is the best. Everyone is so friendly. The wait staff is on their game! Tip them well! They deserve it! Hotel is beautiful, food is very good, pools are awesome and beach is spectacular! Best resort I've ever been to! Hands down!
    Beautiful hotel, amazing staff, strange ongoings at night
    06 Jun , 2019 7pips
    Lovely hotel, amazing food and great staff- only thing that is very concerning is the fact that we had 2 men come into our hotel room at midnight and said they were 'dropping off our towels' when they realised we were in there asleep! When we asked the hotel they didnt say much but noted it down- we have spoken to other people who were staying here who said they had similar experiences- very strange and a bit worrying as whoever it was must have had access to our room.
    Riu Home Away From Home
    05 Jun , 2019 215sheilaw, 56463
    We absolutely love this property. We consider it our home away from home during vacation The food is delicious with variety. The staff is friendly and super helpful. We are anxious from our next visit.
    Anniversary Trip
    09 Jun , 2019 MamaLJV, 50207
    My husband and I recently traveled to Riu Palace Las Americas for 5 nights. We paid for an ocean view room and also called ahead to let the hotel know we would be celebrating my husbands birthday as well as our 10 year anniversary. We arrived around 10 am (after traveling since 4 am) and were not given our room until 5:15 PM! They said it was because we had “special requests” all we asked for was a king size bed on higher floor (how is that so hard)? Anyhow we were given our wrist bands to be able to use the pool and facilities but had to dig through our luggage in the lobby and change in a public bathroom. After a very long day we were given our room which was nice but not quite worth the wait (aside from the view). Very uncomfortable bed and no tv to watch in front of the bed (only in the small step down area). We decided to let this slide as we really hoped to enjoy the new few days. The next few days we celebrated my husbands birthday and also our anniversary (no special note, champagne, strawberries, or even a towel animal was placed in our room for either occasion, obviously it’s not the end of the world but took away from the promise that they would “do something special” for us. The pool and beach are beautiful and the facilities are all very clean. Sadly those are the only two things that are good. Food was terrible except the black and white which was still not great. My husband got Sick to his stomach from Krystal and also the buffet. We are not big drinkers but when we did order a drink they were bottom shelf and always made incorrectly. Sadly we spend a good amount of money to do this and are sad that our trip was not what we’d hoped. Beware and prepare yourself as this is advertised as 5 stars and it is more like a 3. :(
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    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.