Secrets The Vine Cancun

We had the best servers - Javier Cua and Jorge and Manager Giavana. They were amazing and added to our great vacation. Every night they made sure we were treated like a king and queen . The chef Danton and Amalio made some amazing meals. The lobster and butter was well worth the additional price. I cannot speak highly enough of these guys!!! They were so flexible at meeting our needs.

My fiancé and I stayed at Secrets The Vine for one week at the beginning of February. We are in our twenties-thirties from Canada and stayed in the basic junior suite (not in the preferred club). We really enjoyed our stay and would definitely come again. More specifically, The Check-in: very quick, hassle-free, we were served a welcome drink The room: we were in a basic junior suite, sparkling clean, very spacious, modern, big balcony and ocean view, calm, nespresso machine, mini bar, ipad in room with the app about the resort (shows you daily schedule, details on amenities and restaurants, room service etc.) The food: delicious! Many options. We went to buffet every morning and there were lots of options. Many restaurant options for dinner no réservation required. I especially enjoyed the italian restaurant Nebbiolo and the asian one Dragons. Service can be slow but we did not mind that.The Bluewater grill restaurant was also delicious but if you go at peak times like 7pm you have to wait an hour so its better to go earlier or later. They do try to upsell you wine and things like that but they did not push. The drinks: great! They have a bar menu at the pool but really you can order anything. They have great service by the pool, they come around often but are not annoying at all. The pool: like most resorts, you do have to go reserve a chair by the pool early. After 9am most were already taken. It’s a bit unfortunate we have to do this at a high end resort. The pools were very clean. Two were pretty quiet and one had music playing in the afternoon and games were played in it. The beach: cool beach volley-ball spot. No seaweed in the water! Lots of chairs at the beach too, we did not stay there so cannot comment. Entertainment: this is not a party resort. The piano bar has daily evening entertainment with live shows and DJ at 11:30, but by that time few people are left. There is also a cool sports bar. Services: We got engaged on this trip and Cain from guest services organized flowers and a beautiful room set up with champagne and a special desert! We also booked a romantic dinner on the beach which had a special menu. We thought it would be windy and cold but it was not, they provide a little heater. Super romantic! The next day Cain also made sure we would not have to wait at our last dinner. We amazing service from Iris who was lovely and they served us a special desert for our engagement. The only negative would be that we were offered to assist a sales meeting to become a member of their vacation club. The incentive to go to this is that they offered us more discounts like a free massage or romantic dinner on the beach for free. They said it would take about 90 minutes but even if we told them we had no interest it took over two hours and they were really pushy. We do not regret not taking the privileged club. We did not feel like we missed out on anything. Overall, it was an amazing vacation and we would definitely come again!

First time to a Secrets and we were not disappointed. We stayed in a preferred ocean view Jr. Suite on the 21st floor. View was amazing, beautiful large room. Nice to have the reception area right on the floor where they had a full bar, wonderful desserts and snacks and the best chocolate! Alan our Butler was very helpful whenever needed. The check in and out was so efficient! Maid service was exceptional. The preferred pool was amazing! Alejandro took good care of us at the preferred pool and was the one to see for a pool chair. The entire staff there was great and had an awesome seafood buffet one day, including lobster! Great lunches at the Olio! We enjoyed a romantic dinner on the beach, and then came back to rose peddles on the bed! The entertainment in the evening was incredible....the night of the Oscars, they had an Oscar party....and the costumes were amazing! The Tenors were also incredible singers and entertainers! The Viva Mexico entertainment was also very good! Food in every place we ate was over the top. The Dragon was our favorite restaurant with Mario as our waiter both times.....he was so friendly and accomodating and quick to make suggestions from the menu that were perfect! The Market Grill was also very good, sea bass and delicious steak. The Italian was very neat atmosphere and excellent food. Beautiful white sand beach, and although a bit windy while we were there we were still able to swim in the beach and enjoy it! Any breeze you have here is welcome, as it would be very hot without it. The Sea Salt Grill was one of our favs for lunch. We used Amstar for our transportation and they were very impressive. We used Jenny from Vacation Fixation to help with planning our trip and she is highly recommented. She will work with you on your budget and find the perfect place for you.