Secrets The Vine Cancun

My partner & I was at secret vine for 2 weeks we had the preferred ocean view room it was lovely. Pool areas were great we had choice of using preferred pool on floor 12 or the other 3 on ground floor, we were totally relaxed only thing that spoilt it for myself is that when you went to any of the bars for a drink they used same measure of every thing but never washed or rinsed it after use so my vodka could taste of gin or JD or brandy which wasn't nice I had to go back quite a few time to ask to change it. The place is beautiful altho floor 12 when you get out lift to go to restaurant, pool or Spa it was badly lit & looked like it was the bin area. The restaurant were lovely especially the Bluewater steak it was excellent, the Italian one you need to eat before you go as main courses are like a starter then you leave hungry. All the staff are so friendly & helpful. I would recommend this hotel no problem

My wife and I visited Secrets the Vine for our honeymoon and it was absolutely perfect. From the moment we arrived, greeted with a glass of champagne and ‘welcome home’ from the concierge, to the moment we left, we were treated like royalty at all times. We stayed in the Preferred Club rooms and had access to room service and a butler (named Mario, who could not do enough for us) which were speedy and efficient with every use. Nothing was too much trouble for any member of staff who were all polite and courteous. The food was incredible in all restaurants, with our favourites being Bluewater Grill (steak restaurant). Here, the steaks were cooked to perfection and tasty and the sides were delicious! Our server on our second visit here, Alejandro, was brilliant and possibly the happiest person on Cancun. Another favourite restaurant of ours was Olio, the Mediterranean on the 12th floor. The food was lovely and varied and the staff once again were fantastic! On our final night we were served by Karla who couldn’t do enough for us and made some brilliant recommendations from the menu. On the 12th floor at Olio is an outside bar which was lovely and the bar man, Gino, was out of this world. His cocktails were amazing and his knowledge of drinks is exceptional - definitely worth finding Gino and getting him to make you his outstanding Cosmopolitan and White Russian! All of the bars are lovely and well stocked, and the staff all attentive and helpful. Carolina, who was working on the Terrace Bar outside was brilliant! She was extremely friendly, always took an interest in our day, never left us with an empty glass and had the biggest smile in Mexico! The pool areas are exceptional, particularly as there are no children. There was never a fight for sun beds as there were plenty for all guests. From the moment we arrived at the pool, we were shown to a sun bed in a location that suited us and the towels were placed on the loungers for us. The staff were again brilliant at making sure you were well watered in the Mexican heat with any drink available to you. There is constant entertainment in and around the pool and the Entertainment Team are brilliant. ‘Little Maria’ was lovely and gave me a Spanish lesson by the pool one day and adapted it to meet my needs as I speak a little Spanish already. The Preferred Club pool area is also fantastic for its amazing views across the Caribbean Sea, infinity pool and exceptional service by the pool side waiters. Raul in particular was amazing and kept on bringing us buckets of ice cold ‘Agua Mexicana’ (Corona). We couldn’t recommend this hotel any more. It accommodated our honeymoon perfectly, with our maid (Irene) decorating our room daily with rose petals and flowers, to the complimentary plates of deliciously decorated chocolates/cakes, through to receiving a letter from our butler Mario granting us complementary honeymoon add-ons which included a massage and facial in the beautiful spa on the 12th floor to a romantic four-course meal on the beach, which again was delicious and special. Normally after a long holiday, my wife and I are ready to get home; however, leaving Secrets the Vine was the opposite. We just did not want to leave and cannot wait to visit again! Thank you for making our time in Mexico so special and memorable!