Secrets The Vine Cancun

We had a fabulous stay! The staff here is unbelievably professional and willing to do whatever it takes to make sure you have the best experience. From the restaurants, bars, housekeeping, cooks and entertainment everyone works so hard and is so friendly and always smiling and making you feel welcome. Guillermo, Jessica, Kevin and all the entertainment staff treated us like family and made our trip so much FUN! Gino in the lobby bar is a great bartender and can make you anything your heart desires, even creating very special cocktails. Mariam at the rooftop bar makes a beautiful French martini while you enjoy the sunset. Salvador and Juan worked hard by the pool and always brought a fresh cold drink exactly as you ordered it. The food here is the best I have ever had at an all inclusive resort and I have been to many. All are good but the Mexican buffet and show was outstanding, along with the Italian and Asian. All in all we have been to Secrets the vine 2x in 4 months and can’t find a thing to complain about! The rooms are spacious with big balconies and ocean views.

We had such a great time at this resort!! The staff is absolutely amazing. From the second you walk in the doors you feel like they do everything possible to make your vacation relaxing, fun, and enjoyable!! I’ll tale a minute just to list some of my favorite things about this resort. We loved the entertainment team! Guillermo, Yesica, Kevin, and many others made our time there so fun! They always have a smile on their faces and seem genuinely happy to see you! They have lots of fun activities to participate in like water arobics, volleyball, soccer, cooking lessons, games, and mixology lessons (my personal favorite!). The rooms were great! Wonderful showers and the view from your balcony is amazing no matter what room you are in! The food was so good!! Every restaurant we went to did not disappoint and had a variety of great selections. The drinks were also amazing! We went to see our friend Gino at the lobby bar and he is amazing! Knew how to make any drink you wanted and they were all delicious! The bar outside by Olio also had a great view of the sunset and we got delicious drinks from Miriam who can make an awesome French martini! The pools were amazing and there is always someone nearby ready to help and get you anything you need. Salvador and Juan helped us by the pool and always have smiles on their faces and are so kind. The beach is great and the water was so blue and pretty! There was some seaweed but they take great care to clear it as much as possible. I really can’t say enough great things about this resort! You will not be disappointed and I highly recommend it! Thanks Secrets team! You are all amazing!

My husband and I have stayed at Secrets The Vine many, many times. First of all, we absolutely love the property - beautiful, clean, well-kept and the food is amazing. However, I think the reason that we continue to return, time after time, is the top-notch staff at the resort. There is not one person that does not go above and beyond (with a smile on their face) to make sure you're satisfied with your experience. As soon as we arrived, and throughout the entire trip, Valentin, in the front lobby, was there to great us with a friendly smile, take our baggage to our room, and ask how things were going on a daily basis. We stayed in the "Preferred" section of the resort. You definitely get a higher level of personalized attention with this upgrade. We would like to personally thank Arturo and Jorge for their outstanding attention to detail for us, day in and day out as our preferred 21st floor butlers Expectations exceeded! We had a minor issue with our room and within 2 minutes (literally) of talking to Valentin, he contacted Arturo and the two men resolved the problem immediately. I cannot say enough about the the level of caring from the staff. :) We also loved our breakfast service by Bernabe every morning at the buffet. He made sure that we were very well taken care of throughout our vacation. Outstanding selection - the omelettes are outstanding. We had wonderful service at The Lounge Bar from Roberto during the day and Gino at night. These guys were so friendly and really took the time to get to know their guests, no matter how busy they were. They went above and beyond to keep all guests happy and safe. Great bartenders! We would also like to mention the outstanding service from the personnel in the Unlimited Vacation Club that helped make our experience top-notch. Thank you Marina, Lisa and Luigi. If we could give a "ten star" rating for the hospitality of this resort, we would! Can't wait until next time.