Hotel Kompas

In generaly, we were hugely disappointed with staying in this hotel. Photos of rooms advertised are deceptive and misleading. In reality standard room appears much smaller. Hotel was overheated. The air condition in our room was working so-so and we had to ask for help repeatedly. Staff working here is generally unhappy and not interested and far down under as required for a 4 star hotel. At least, food was ok.  Waiters working in caffe shop, though it is perfectly located with the lake view,seemed to be unhappy  at all times. The worst was the front desk. Every day we came back from our trip, there was working old receptionist, not welcoming at all and without smile on his face. He was not wearing uniform like tie and  full suit which is normally prescribed by the hotel employees, but kind of very worn up clothes and he smelled funny too.. He was unhappy and with his appearance definetly not the ambassador of hotel nor his representative. When we returned back lastnight to the hotel, after the whole day trip,  tired but with good impressions about the area,  we asked him to settle our account and as expected, there was a problem. He argued, that the bill can not be settled, since he wasworking at the night shift and that he had other things to do. While traveling all around, there was never a problem to get the bill during the night shift in the hotel, but here obviously was. He completely ruined over positive impressions with his negative attitude   Since we were departing next morning,we were also eager to acquire some additional information regarding to transportation and shuttle service, and again, as expected, was a problem. We caught him completely off guard, he obviously lacked not only basic informational and communicational skills, but failed as hotel employee in basic principles of costumer relations. His English was poor with the strong locala ccent, which could be by the way barely understood.  At one occasion,when we reported poor air condition in our room, he said "then open the window" and "we will send somebody tomorrow". and this somebody never appeared. He didn t even bother to check how and why the machine in our room is working or not working. Primary care for guests concerns is at least expected, but not here.  At this encounter, we noticed, that he had also hygienic problems. Apparently, he could not bother less and completely ruined our holiday.  Since I paid good money to stay here, basic respect is at least expected. Overall, I do not recommend this hotel. And tip for the management: put this person to the kitchen, since kitchenware does not require any skill and profession in costumer relations.  Not all the people are fit or qualified to be hotel receptionist, the old and tired by particular. Hotel itself is dated, carpet  the same in the hallway room an rooms is filthy and full of stains. Cleanliness is a general problem here. Our room was not taken care couple of times. If we take a life as a chocolate box, when you never know, what you gonna get, here we got theworst. Stay elsewhere.

Just returned from the Newmarket Christmas break. The 6 day stay at Hotel Kompas was very enjoyable. I need to add that ALL of the Slovenian people made us very welcome. A genuine feeling of hospitality and friendliness pervaded wherever we went. Regarding the hotel Kompas: Good points Soft comfortable bed with crisp linen. Clean, Lake View ( with view of illuminated castle), quiet, good choice of food - plentiful ( Buffett), exceptionally courteous waitress service), Made every effort to make the stay Christmassy and suggested places nearby to visit ie Children’s Christmas singing, music on at other hotels etc. Set in a fairytale picturesque setting- it’s perfect for Christmas breaks. Pool which we didn’t get chance to use as there’s so much to see in the area. Could Improve Points! Uncomfortably heated! We really struggled with the heat in the Hotel!!!! , made service didn’t replenish the rooms ( we had to ask), could do with a Lounge - there are only two settees in the reception area with no atmosphere !extremely minibar. We would certainly recommend the Newmarket Christmas break. It was like being in a fairytale!

Very welcoming hotel and recommended ... staff very accommodating (especially the concierge Tomaz Kosir who was very helpful when we arrived late due to travel delays)... the breakfast is plentiful and varied, the spa / swimming pool very relaxing after a hard day of tourist activities... rooms comfortable and modern, big rain shower in our en suite which was a bonus ... good location for the main town ... will come again