Holiday Village Seaview Ibiza

Could not fault a thing about the hotel However my husband slipped inured his leg 2nd day of holiday first choice rep was excellent in getting us assistance we had to get a doctor to hotel. My husband has been on crutches and has limited mobility We are travelling with a toddler and are due to fly home tomorrow evening we need to vacate room by 12 midday but had asked hotel if under the circumstances we could keep room on for a fed hours this request was passed to hotel managed who said of would be possible but we need to pay 60 euro which to me for 4 hours seems excessive I was told it was to pay for cleaner !!! Feel let down by hotel

I had wanted to go to a holiday village for sometime and we booked this hotel over a year in advance. I had very high hopes due to how much this holidays costs along with recommendations for holiday villages. I feel that the hotel is only a good 3 star and it was only the first choice team that made it a 4 star. I emailed the hotel in advance, twice but with no reply. When we arrived the room was not set up for 2 children and despite speaking to staff when we returned to the room 5 hours later it was still not sorted. The second problem we had with ants in the room- we spoke to reception about it and 8 hours later no one had sorted it so we had to go and speak to them again. Which wasn’t great. As we walked through the corridor of Sunflower block on the first day I was very worried what the rest of the holiday would be like.. the carpets were bevelled, stained and tatty- not the best first impression! Food- the restaurant is a very busy canteen dining room, and you don’t wait to be seated at dinner. Despite the larger selection of food it was all very cold even when we were one of the first people in there to eat. One night the hot plate that should be keeping the food warm was not even turned on and this went unnoticed by the staff (even though they were replenishing it) until it was pointed out. The poolside snack bar has a lovely selection of salad but I was served raw meat twice. Once in a meat skewer- the meat was totally raw and when we took it back and told him he just put it back on the grill! The second time was with the chicken kebab meat.. we returned this back and the chef just shrugged his shoulders!! He obviously does not realise the serious implications of raw meat. The cake was the only enjoyable part of the food and for the amount of money we spent I certainly didn’t even enough of it to feel that I got my money’s worth. Sunset grill- we went here one night, the service was rushed and we asked for meat medium and it came out looking like leather! The kids club team were excellent, Paige and Jazz both had excellent customer service skills and a lovely way with the children. We were lucky and didn’t have to queue or book on for a place as it was still quiet when we were there. The kids wanted to go to as many sessions as possible as they loved it. The activities around the hotel were great and there was always something to do, Tom was brilliant with the kids and always went out of his way to speak to them, it made my kids day. As it was quiet when we were visited there wasn’t an issue with sun beds but people still reserved them and one family had towels on them 4 days and didn’t return until 3pm- maybe this is when the ‘towel police’ need to be around as it stopped other families being close to the pool to watch their children. The hotel was clean and the staff around the Pool clearing up all day did a great job. We will try another holiday village but because of the poor food and reception customer service we won’t be returning here.