Hotel Riu Palace Oasis

We moved to the south of the island and stayed here for a couple of nights. Location: its a very nice location with beach access and close to the dunes. The lighthouse is also very accessible. Check-in: we were served a welcome drink while we waited for the check in and it was a nice touch with some piano soothing the nerves after a long travel. Room: the rooms are neat and the mattress also very comfortable. Sleep quality and sound insulation are also good quality. Dinning: the breakfast was good and many options for vegetarians also. Things to improve: 1. In room dinning should be available for late night. Its surprising they don’t offer. 2. Staff need to be a little relaxed and not too uptight. No point in trying too hard. Small talks and connecting with people seems non existent. Also staff grooming for various nationalities should be done. 3. Languages other than spanish and german is a problem. English is sort of ok but not upto the mark. If you speak german and spanish it should be no issues at all. 4. Service industry is demanding but human connect with guests was missing absolutely. If we looked lost, we were infact. It was ok if someone approached us asking if we needed some help. This property is neat and very clean. But i think if i have to come back to gran canaria i would be open to other more lively place. Nevertheless Thanks to the staff and the GM who made our check in special and our stay comfortable.

Stayed here for a week at the end of October/ beginning of November. Weather was superb. The location of the hotel is excellent, an entrance which leads directly onto the sandy beach and to a walk to the dunes one way and to Meloneras beach past numerous quality shops and restaurants the other way. There is a small supermarket and pharmacy close by. The grounds are beautiful and well maintained with palm trees surrounding the three larger pools and the children’s pool. Not a problem finding a sunbed. The bus station is a 5 minute walk away, turn left out of the main entrance, and buses take you all over the island. Puerto Mogán and Porto Rico are definitely with a visit. Our room was spacious and quiet with blackout curtains and completely refurbished to a highly tasteful standard as is the rest of the hotel. There was an ice machine in the corridor and we were able to store our own drinks in our fridge. We had half board and cannot fault the food, huge choice at breakfast and in the evening, large salad choice and meat and fish live cooking stations. We ate at both speciality restaurants and the food was lovely. There are numerous good restaurants and bars close by if you choose not to eat in the hotel. We went to the spa pool which was good but did not have any treatments. The staff were all very friendly and efficient and everywhere was spotless. The guests were mostly German as the hotel does not appear on many English package sites. Entertainment was provided in the evening which was varied and drinks are not over priced. All in all a thoroughly enjoyable stay and I would highly recommend this lovely hotel.