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    Khao Lak Merlin Beach Resort

    !!!!! Plus

    InKhao Lak, Thailand

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1270 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Right on the beach and surrounded by rainforest, Khao Lak Merlin Beach Resort is an All Inclusive tropical retreat.

    Set in 16 acres of tropical gardens, this place is a luxurious hideaway. Here, you have the best of both worlds – there’s a white-sand beach on your doorstep, but Khao Lak town centre is just a few minutes’ drive away.

    Scattered throughout the lush gardens, you’ll find four pools to dip into. There’s also a seafront restaurant, a buffet place and a handful of bars tucked away in the trees. Meanwhile, secluded bedrooms are decorated in typical Thai style.

    • Rooms: 236
    • Floors: 2
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • On the beach
    • 4 pools
    • Set in the rainforest
    • Free Wi-Fi
    • Perfect for your wedding day

    Location

    • On Khao Lak beach
    • Set within 16 acres of tropical gardens
    • 4km from Khao Lak resort centre
    • Flights to both Phuket International Airport and Krabi International Airport are available - 60 minutes from Phuket International Airport, or 220 minutes from Krabi International Airport
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 4 outdoor pools

      The lagoon-style pools here take centre-stage, dotted with waterfalls and greenery.

    • Swim-up bar

      If you're feeling thirsty you can relax in the pool and have a refreshing drink at the swim-up bar.

    • Lobby bar

      Sit back with a cool drink in the lobby bar and enjoy the live entertainment. You'll also be able to connect to the internet in this area.

    Rooms

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    • Superior Double Room with Balcony or Terrace

      These superior double rooms come with air-conditioning. There’s a king-size bed or twin beds plus 1 extra bed in the bedroom and a balcony or terrace for that extra bit of space outside. Room service is also available* and there’s a direct dial phone and hairdryer included too.

    • Deluxe Double Room with Balcony or Terrace

      These spacious deluxe double rooms come with air-conditioning and a balcony or terrace for that bit of outside space. There’s a king-size bed or twin beds plus 1 extra bed in the bedroom. You’ll also have a direct dial phone and hairdryer and room service is also available*.

    Very good attractive hotel
    09 Jan , 2020 Valueformoney
    Beautiful setting. Excellent staff. Room amazing in Tropical surroundings. Large lawns leading down to perfect sandy beach. 4 pools, Breakfast amazing with great choices, interesting international choices. Plenty of choice for children. Lots of restaurants outside the hotel with VFM prices. Will return when next travelling to Phuket
    Honeymoon - resort was lovely. Staff could improve.
    03 Jan , 2020 adamwtravel, 186216
    Thought the Room, grounds and overall resort was lovely, was exactly as I expected. The staff were very attentive until there was a problem. First night I’d booked a private beach dinner to surprise my wife as it was our honeymoon... I phoned reception to confirm where I had to go for the private dinner and was told just go to beach someone will meet you. All dress up for a fancy meal, we get the beach and nobody is there... We got the restaurant to let them know we’re here for the private meal and I’m repeatedly told I’ve not booked it... even though I had the emails to prove I had and shown them. So i went to reception and asked them, the same thing again no sorry Mr you’ve not booked it.. again I show the emails and they still saying I’ve not booked it. They denied seeing the emails at all... Lying to me because I knew they had seen them... as my wife has a gluten intolerance and I’d mentioned that in my booking of the private table, and upon checking in my wife was given a card that said gluten free. So the email had definitely been received. At this point the first night was ruined, we’d cut our day short at the beach to get back and be ready for this meal.. which then didn’t happen. I decided to wait for the manger, fair play to her she was the first one that actually looked at my emails and said oh no there has been a mistake and we’re sorry. With this big mess off a night you’d think you’d be offered something in a way of compensation but we were offered nothing. No sympathetic gesture, just told we can book it tomorrow night, which wasn’t that private in the end as they had a massive gala dinner on that night. First night was a massive mess up and waste of our time, it was annoying they were unwilling to offer any means of compensation for error on their behalf but over the resort was very good. And the staff were excellent if everything is going well, if they’re dealing with problems then really not good at all.
    Fantastic
    02 Jan , 2020 842leighc
    We are on the last day of a 3 week stay at this wonderful hotel and wish we could stay longer. From the moment we arrived we was made to feel welcome and valued as guests the staff are very friendly and accommodating. The hotel itself is spotless and the grounds are very well kept and the rooms are well appointed. Although we was all inclusive we did eat out a few times but the food at the hotel restaurants was far superior with a great choice even for the fussiest of diners. The hotel is situated on a beautiful beach with shops nearby. At Christmas and new year’s the hotel and staff really put a lot of effort to make sure everyone had a fantastic time. Well I have to go and pack but would like to close by giving a special thank you to a few staff zanook,Por,max,joob and dang you are a credit to this hotel as are all the staff and thank you to the manager for making sure we was happy with our room and checking throughout our stay that we was happy with everything see you all next year.
    Amazing Holiday!! December 2019
    29 Dec , 2019 Adventure783098
    My husband and I have recently returned from two glorious weeks holiday at the Merlin. We stayed on an All Inclusive package which we could not fault, the food was varied and plentiful at every meal, if you needed something not on the menu the staff would go out of their way to get if for you. Nothing was to much trouble for any member of staff we met, they were all fabulous, not to mention Krisda the manager who was always making sure things were ok and running smoothly for all the guests. We stayed in one of the newly refurbished modern deluxe rooms, it was spotless, spacious, lovely bathroom and balcony, fridge and kept immaculate daily by the lovely (AY) I hope I have spelt her name correctly, again nothing was to much trouble, if you needed something the staff would go out of their way to get it for you. The grounds and beach are beautiful, there are always plenty of sun beds and it did seem very busy while we were there. We were very sad to leave this beautiful resort and it's wonderful staff, thank you so much Krisda and team for making our stay so special, we will definitely be returning in the near future. Sandra and Stephen room (2308).
    Simply outdated and tired hotel
    28 Dec , 2019 PressFoodCritic, 155033
    We are family of four. We have visited Thailand many times. We love the people, the culture the nature and usually the very good hotels. Unfortunately The Khao Lak Merlin Resort is not one of them. I sincerely cannot grasp how this hotel got this rating. While this hotel was probably fine 30 years ago, it is now outdated and tired. Everything is old and while you do see staff adding layers of paint on top of old one, it’s still old. All facilities and equipment are old The gardens are not well maintained,room equipment is old and rooms are dark. The logistics around the hotel are simply bad and unlogic. The breakfast restaurant was never designed for such a big crowd. Instead there are several rooms and terraces and stairs to accommodate for the growth it has been through. The breakfast is totally okay though and on the positive side, their filter coffee is actually very good. The beach as also great like most places in Thailand. Our recommendation would be to let the hotel close down for 6-12 months of renovations to bring it back to where it probably was 30 years ago. We don’t want to be mean and we are normally not negative, but this just has to come out as constructive feedback.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is +353 (1) 850 946 164. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    Items marked with * incur extra charges which are payable locally

    TUI is licenced by the Commission for Aviation Regulation under Licence T.O. 021, we have arranged an approved bond, therefore your money is secure with us. TUI is the part of the TUI Group of Companies.